Join Our Team as an Administrative Assistant/Insurance Claims Specialist (Part-time)

Are you a self-directed individual with excellent organizational skills and a passion for providing administrative support in the healthcare industry? We're seeking a dedicated team member to fulfill the role of Administrative Assistant/Insurance Claims Specialist. In this dynamic position, you'll handle a wide range of administrative tasks while also managing insurance claims and reimbursement processes to support our clinic's operations.

Duties and Responsibilities:

• Process health insurance claims and navigate payer requirements to ensure timely reimbursement.
• Manage incoming phone calls from clients regarding billing inquiries and provide excellent customer service.
• Follow up on unpaid bills and work with insurance companies to resolve outstanding issues.
• Answer incoming telephone calls, emails, faxes, and online inquiries, triaging them to the appropriate staff members.
• Greet and screen incoming visitors professionally and notify the appropriate person promptly of their arrival.
• Schedule patient appointments using the electronic medical record scheduling system for clinic staff as needed.
• Maintain relevant communications between providers to ensure seamless coordination of care.
• Track and maintain the current status of all relevant business licensures, certifications, and insurances.
• Operate standard office equipment, including facsimile machines, computers/printers, and photocopy machines.
• Perform other related duties as assigned.

Skills:

• Familiarity with healthcare insurance industry expectations, including Medicare and/or Medicaid.
• Familiarity with ICD-10, CPT, and other coding systems and claim forms
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Exceptional attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Strong time management, organizational, and planning abilities.
• Ability to multitask effectively and prioritize work.
• Receives and applies constructive feedback in a positive manner.
• Knowledge of HIPAA compliance.

Minimum Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum of 2 years of experience in healthcare-related claims processing
• Minimum of 2 years of experience in a administrative support role, with at least 1 year of human resources experience preferred.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 16 – 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift

Experience:

• healthcare-related claims processing: 2 years (Preferred)
• customer service: 2 years (Preferred)

Ability to Relocate:

• Fitchburg, WI: Relocate before starting work (Required)

Work Location: In person