Williams Lea is hiring for an Administrative Associate Dual for our Columbus, OH office to work Monday to Friday 11 : 00 am to 8 : 00 pm!

Pay : $19.75 / hour

Benefits :

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to on-site Gym and Caf
• Company Provided Parking
• Additional Employee Perks and Discounts

The Administrative Associate Dual provides a variety of direct administrative support functions to a site, office and / or client, which may include tasks such as document processing, proofreading, expense reports, time entry, calendar and phone management, invoice entry, and opening client matters.

Job qualifications

• High school diploma or equivalent education
• Minimum (3) years administrative support experience in a professional organization, preferably in the legal or banking industry;

or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more. Formal education and / or training may be considered in lieu of experience

• Intermediate to advanced skills in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for providing administrative support
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and / or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot complex or advanced tasks or concerns independently
• Ability to discern when a problem or issue requires escalation to the supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment / technology / software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Job duties

denotes an "essential function")

• Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, supporting specialized projects using established procedures, standards, and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests, and data entry for expenses / time / invoices and other areas as needed.
• Utilize appropriate logs and / or tracking software for all administrative support work.
• Ensure that job tickets are properly filled out before beginning work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle.
• Create reservations / scheduling (meetings, conference rooms, A / V, hospitality, travel, concierge), docket management, document / email management, proforma review, new matter management.
• Communicate with team members, lead, supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot complex software or hardware problems.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients over the phone, via video or electronically.
• Opening client matters and / or performing client conflict checks.
• Perform quality assurance on own work and work of others.
• Train junior staff members, as needed.
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Last updated : 2024-05-14