About Whitman-Walker Health

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity for health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.

Job Summary

The Community Partner Outreach Specialist (CPOS) provides prevention education and builds relationships with community groups and leaders in Wards 5, 7, and 8 and 'hot spots" throughout the district. The CPOS' primary responsibility will be running the Mobile Health initiative at WWH by providing HIV/STI testing; PEP/PrEP; health and prevention education; and linkage to care and supportive services. This will involve working 60%-70% of the time in the field by conducting outreach and testing events where they discuss with individuals the importance of talking about HIV/STI testing, U=U education, nPEP, and PrEP with their friends, family, and peers. The CPOS has an essential role in ensuring that the Mobile Health initiative maintains the highest level of customer satisfaction through the coordination and provision of services for clients. The CPOS will also be responsible for clients' follow-up care and treatment. The position will play an integral role in the Community Health Department in supporting daytime HIV/STI testing; participating in departmental outreach events; and ensuring that grant service targets are being met, documentation is correct and up-to-date, and clients are being maintained in treatment, care, and services.

Core WWH Primary Essential Duties:

• Performs and behaves in accordance with Whitman-Walker's mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrates excellent customer service by identifying and exceeding customer requirements.
• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
• Participates in organizational quality and performance improvement activities.

Role Specific Primary Essential Duties:

• Provides counseling and testing, and sexual health education in accordance with WWH Mobile Health Initiative Protocol, including drawing and processing labs via standing orders and documenting encounters in the electronic medical record system.
• Provides follow-up with clients who are enrolled in PEP/PrEP, as well as those who need treatment.
• Serves as the face of the Mobile Health Initiative to answer general questions about PEP/PrEP, sexual health, U=U, supportive services, linkage to care, and the health center via phone, email, or in person.
• Provides referrals to the PrEP Navigator and for other WWH programs and services when applicable.
• Documents all work activities according to established standards, collects data for production in weekly, monthly, and annual reports, and assists with the creation of those reports as necessary.
• Assists with inventory, ordering, and maintenance of testing kits, lab materials, and other physical inventory.
• Performs outreach to community agencies and social groups, promoting collaboration, referrals to Whitman-Walker programs, and enrollment of new clients in Whitman-Walker services.
• Provides support to the PrEP Navigator and collaborates with the CH team on priority projects.
• Conducts mobile and in-clinic HIV/STI testing and counseling for clients as a backup counselor when needed, referring clients to appropriate programs and Whitman-Walker providers, and coordinating logistics of initial medical appointments for all HIV-positive individuals.
• Assesses and identifies potential new sites in the community for the Mobile Health Initiative in coordination with the Mobile Health Supervisor.
• Responsibilities include other duties as assigned, including special tasks related to responding to CH departmental tasks.
• Additional duties as needed.

Budget Responsibilities - none

Management Responsibilities -none

Core WWH Knowledge, Skills, and Talents Required:

• Ability to work independently with minimal supervision.
• Ability to manage time and effort in order to meet strategic objectives.
• Knowledge of principles and processes for providing excellent customer service, both internal and external.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with the ability to adapt to the new electronic medical records and population health platforms.
• Analytical skills are necessary for the preparation of accurate, concise, and comprehensive reports.
• Ability to maintain records and information in an accurate, timely, and confidential manner.
• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
• Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.
• Flexibility to work within the organization's various locations as necessary.
• Commitment to health equity.

Role Specific- Knowledge, Skills, and Talents Required:

• Knowledge of ambulatory healthcare, HIV/STDs, substance abuse, PEP/PrEP.
• Knowledge of the DC community.
• Ability to conduct sensitive, empathetic interviews that respect the dignity and diversity of clients.
• Excellent face-to-face interpersonal skills, with the ability to effectively educate, treat, and counsel clients from diverse educational, social, and economic backgrounds.
• Excellent oral and written communication skills, including the charisma, energy, and enthusiasm to present and facilitate group and individual interventions.
• Well-honed analytical skills, including the ability to understand, interpret, and present data related to the tracking of various Community Health-related events, diseases, and behaviors.
• Developed organizational skills, including the ability to juggle several tasks at once and the capability to consistently reprioritize work as necessary to meet deadlines.

Education and Experience Required:

• 2 years of experience as a Health Educator or the equivalent. Bachelor's Degree in psychology, social work, public health, or related field or at least five years of direct experience.
• HIV testing and training certification from OraSure Technologies and INSTI preferred; experience providing counseling to people living with HIV preferred.
• Experience working with a broadly diverse population and ability to work harmoniously with diverse groups of individuals required.
• Completion of Phlebotomy training required.

Working Conditions:

Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events.

Physical Demands:

• Lifting: No more than 20 lbs. and infrequently.
• Movement: Standing and sitting for long periods.
• Visual: Long periods on a computer.
• Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
• Communication: Direct and indirect communication. Written and verbal competency.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, or veteran status, and gender identity. For accommodation in the application process, please contact Human Resources.