1 Reservationist Job in Lake Placid, NY
Whiteface Lodge is Hiring a Reservationist Near Lake Placid, NY
Opportunity: Reservationist
Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.
Potential Career Path
Reservations Manager Front Office Supervisor Front Office Manager
Essential Job Functions
- Answer the telephone and greet prospective guests in a friendly manner. Respond to callers inquiries and requests.
- Respond to email and internet inquiries promptly and accurately.
- Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
- Assign reservations based on guest preferences and availability; provide confirmation number.
- Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate applicable deposit and guarantee policies as requested.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
- Promote Hersha Hospitality and brand-specific marketing programs.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school Diploma or equivalent.
- Previous customer service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us :HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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Job Summary
Full Time
$37k-52k (estimate)
05/03/2024
05/16/2024
thewhitefacelodge.com
LAKE PLACID, NY
50 - 100
Private
JOE BARILE
$5M - $10M
Accommodations
Related Companies
About Whiteface Lodge
The Whiteface Lodge offers lodging, accommodation, dining, spa, meeting and event venues.
The following is the career advancement route for Reservationist positions, which can be used as a reference in future career path planning. As a Reservationist, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservationist. You can explore the career advancement for a Reservationist below and select your interested title to get hiring information.
If you are interested in becoming a Reservationist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservationist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservationist job description and responsibilities
Assisting and advising customers who may be choosing from a variety of travel options.
03/27/2022: Anderson, IN
Making reservations for customers based on their various requirements and budgetary allowances.
03/06/2022: Ogden, UT
Reservationists must have the ability to schedule things efficiently.
03/12/2022: Saginaw, MI
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
04/05/2022: Lafayette, LA
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
04/29/2022: Alamogordo, NM
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservationist jobs
Processes advance deposits on reservations.
03/19/2022: New Brunswick, NJ
Handles daily correspondence. Responds to inquires and makes reservations as needed.
05/09/2022: Stockton, CA
Step 3: View the best colleges and universities for Reservationist.
