Company Description
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
General Summary Of Duties:
Greet, take tickets, direct guests, and answer inquiries in a friendly, cheerful, and positive manner in the theatre and other entertainment venues.
Role and Responsibilities: (Includes but is not limited to the following)
Greet guests at the venue. Obtain details of seating arrangements by reading ticket stub(s). Escort or direct guests to proper seat, providing information about venue, show, beverage service, rest room facilities and hotel property. Answer guests' questions. Assist in resolving seating disputes. Coordinate service for guests with disabilities.
Monitor and control assigned section for compliance to venue and performance standards, including use of camera/recording equipment, smoking or disruptive behavior. Assist guests in the safe departure from seats during and following performance.
Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
Report all suspicious persons or activities, hazardous conditions to supervisor, Security or Safety personnel.
Qualifications
Performance Requirements: (Knowledge, skills, and abilities)
Ability to listen effectively, read, speak, and understand the English language clearly to ascertain important details, to follow written and/or verbal instructions, to offer assistance giving accurate information, and to communicate with other employees, management, and guests.
Social skills as demonstrated by the ability to deal with internal/external "customers," some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve problems and concerns.
Ability to stand, move, climb stairs/ramps, sit, and work throughout theatre area, including walking up to 1 mile per shift.
Ability to work with multiple interruptions and adapt instructions/directions from one assignment to another.
Ability to read, write, speak, and understand the English language in case of emergency situations.
Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
Respond to guest inquiries. Provide guest satisfaction through assistance, direction, and information within hotel guidelines.
Ability to work in confined, dark, and noisy areas.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean, and well-groomed appearance.
Additional Information
Videos To Watch
https://www.youtube.com/watch?v=uJr1eZZuhhQ