Company Description
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
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The Westgate Resorts Service philosophy is:
"We fulfill our guests' dreams by providing a quality vacation experience that exceeds all expectations"
The Westgate Resorts Service Standards are:
Responsive
Accurate
Helpful
Informative
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals we expect all employees to fulfill the Service Philosophy and the Service Standards in all interactions with guests and fellow employees.
SUMMARY
The Gift Room Asst Manager will be responsible for the auditing of all the gifting paperwork, POS Receipts, Ticketmaster receipts, MGM Receipts, Field Marketing OPC Deposits and all other auditing functions deemed necessary. In addition to the auditing of the paperwork, the Gifting Supervisor will assist in the training of all gifting agents on the daily procedures and processes of the gift room, assist the Gift Room manager with interviewing, hiring and disciplinary actions for the gift room team members, manage the day to day activities/situations that arise in the gift room and assist the Gift Room Manager with the set up of new premiums and distribution of the premium list. Some basic admin duties will include the daily entry of Grand Canyon Logs and Bounce Back invites onto Payroll Spreadsheets. Other Duties include but are not limited will be the order of marketing office supplies, supplying the Field Marketing Team with their daily requests for the booths and working with the said Marketing Overhead departments and Creative Design Team to complete requested jobs by the Marketing Department Directors and Managers.
ESSENTIAL DUTIES AND RESPOSIBILITIES include the following. Other duties may be assigned.

• For Grand Canyon
• Daily entry of Grand Canyon commissions into spreadsheet
• Daily audit of Grand Canyon paperwork
• POS receipts vs what is recorded on GC Logs
• Completion of POS envelope
• Weekly audit of Grand Canyon spreadsheet
• Assign and track Grand Canyon invitations
• Send weekly commission spreadsheet via Email to required participants

• For Bounce Back
• Daily entry of Bounce Back invitations into both spreadsheets
• Bounce Back Payroll spreadsheet
• POS receipts vs what is written on the BB Invite
• Make copies of each Bounce Back invite for scanning purposes to Concierge Activation team
• Weekly scan of all copies to Bounce Back invitations to Concierge Activation team
• File Original Bounce Back invitations into correct folder of current commission week
• Send weekly commission spreadsheets via Email to required participants
• Complete all Bounce Back refunds requested by control room team
• For Pitch Books
• Weekly update of master copy of all pitch pages
• Weekly communication of updates about pitch pages to the Training Manager
• Maintain pitch book assignment log
• Update completed pitch books as needed
• For POS Receipts
• Audit receipts versus the invitation. Do a report on errors or concerns for the Gift Room Manager to bring up to payroll and GM/DOM
• Mail completed POS receipts to POS department in Corporate weekly

• For OPC Deposits Audit
• Audit the OPC Tour Booking Logs vs the invites attached making sure the total deposit amount dropped matches what the actual invite states
• Audit the Daily Manager Collection Form for each day for each shift
• OPC Tour Booking Logs matches what the Manager recorded that they collected from the OPC
• The total of all he OPC Tour Booking Logs matches what the Manager dropped in the BRINKS safe
• Yellow deposit slip matches what is recorded in the POS deposit
• Deposit bag # matches what is recorded in the POS deposit section
• For MGM/Ticket Master Receipts
• See Gift Room Manager for details

SUPERVISORY RESPONSIBILITIES
This position works closely with Gift Room Manager and provides supervisory assistance to the gift room staff and marketing administration.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); plus one year of related experience and/or training; or equivalent combination of education and experience.
Minimum of one-year timeshare administrative experience. POS system experience required.
The candidate must have successfully completed the current Westgate Team Service Orientation.
LANGUAGE SKILLS
Bilingual in English and Spanish is preferred
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Proven abilities to effectively present information in one-on-one and small group situations to clients, and other employees of the organization
MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to comprehend, interpret and communicate intelligently about marketing statistics, using SAMs marketing reports.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Nevada driver's license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk and lift boxes under 10lbs. The employee is occasionally required to sit, climb or balance, and the position requires extensive walking between locations. The employee must be able and willing to lift and/or move boxes of supplies /equipment weighting up to 50 pounds, between locations and occasionally lift and/or move up to/over 100 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee may be exposed to wet conditions. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme heat. The noise level in the work environment is usually moderate.
Additional Information
Why Westgate?

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.