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Plans, organizes and directs workflow and monitors activities to support the overall success of offices within the assigned Agency. Assists Agency Operations & Support (AOS) management in ensuring efficient, timely and accurate processing of transactions that meet established standards and promotes exceptional service to internal and external customers. Conducts compliance and quality control audits and provides management with timely feedback and statistical results. Partners with the AOS and sales management teams to improve overall effectiveness within the Agency. Recruits, trains and develops direct reports (Client Support Specialists) using the performance management model. Trains new Financial Representatives on various system functions, form completion, reports and standard office procedures. Partners closely with the Agencys sales leadership teams and represents the Agency in weekly and monthly meetings and company committees as needed. Identifies and implements process improvements. Handles complex customer issues, escalating to AOS or sales management team when appropriate. Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis.
Responsibilities:Work Setting
Educational Requirements
Computer Skills and Knowledge of Hardware & Software Required
Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.)
Position Demands
Full Time
$53k-67k (estimate)
05/01/2024
05/14/2024
ceoalicewoo.com
Tucson, AZ
<25
The following is the career advancement route for Ops & Support Supervisor positions, which can be used as a reference in future career path planning. As an Ops & Support Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Ops & Support Supervisor. You can explore the career advancement for an Ops & Support Supervisor below and select your interested title to get hiring information.