Job Title: Analyst (Ellucian Colleague programming experience required)
This is a hybrid role within the Cincinnati area

Overview

Fulfill technical support needs of the College as defined by Colleague Programming Supervisor (supervisor). Use the ITS ticket system to carry out support tickets in a well-documented and auditable fashion. Interface with clients as necessary. Work closely with supervisor and peers to learn standards and procedures of existing systems. Develop software (computer programming) and maintain college technical services and systems.

Responsibilities

• Monitor the ITS ticket system and respond to support issues
• Troubleshoot support issues of existing production systems and programs
• Receive cross-training from senior staff
• Adhere to all Service Level Agreements
• Provide support documentation for ITS staff and end users
• Provide technical documentation for assigned projects
• Serve as a business analyst to connect business needs to IT solutions
• Provide project management updates for assigned projects
• Modify existing systems for small to large enhancements
• Build, test, implement, and maintain small to large programs
• Serve as project manager for small to large projects
• Performs all tasks above for multiple business areas (Registrar, Admissions, Financial Aid, Human Resources, Finance, IT, etc.)
• Perform other duties as assigned by supervisor.

Assist in the development of assigned projects with direction from supervisor. Interfacing with internal clients and other ITS staff may be a daily activity.

Contacting computer vendors may be necessary when troubleshooting or performing maintenance. Contact with programming staff at other educational institutions may be required for comparison information.

Minimum Education & Experience

Bachelor’s degree in computer science and 4 years’ experience in software development (computer programming), or Associate’s degree and 6 years’ experience in software development (computer programming), or 8 years’ experience in software development (computer programming); must include experience with at least one of the following:

Ellucian Colleague
Unidata
Web Advisor or Student Self-Service

Microsoft Visual Studio and Microsoft SQL Server is not required but is a plus.

Desirable Characteristics

• Critical analysis skills
• Detail oriented
• Effective communication skills
• Motivated, self-starter
• Able to architect enterprise solutions

Benefits:

The company provides employees with high quality and cost-effective benefits with a variety of options.

• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
• Dental and Vision Insurance
• Flexible Spending Accounts and Health Savings Account (employer contributions)
• Employee Assistance Plan and Tuition Waiver for employees, spouse and dependents
• Tuition Reimbursement
• Paid holidays and generous paid time off options including vacation, sick, personal leave, and winter season days
• Employees qualifies for Public Service Loan Forgiveness
• And more!

If you feel you match the qualifications for the Analyst role, we would love to hear from you!