Job Title:
Mortgage Warehouse Payments Coordinator
Location:
Biltmore
What you'll do:
Our Warehouse Lending teams provide support to mortgage banking companies with short-term, secured revolving credit that enables mortgage bankers to fund and inventory residential mortgage loans until they can be purchased by permanent investors. As a Mortgage Warehouse Payments Coordinator, you are oversee and process payoff transactions for our Mortgage Banking clients. Will review a large volume of payoff transactions, reviewing data and documents prior to processing a transaction. Respond to customer inquiries via written and verbal communication. You will utilize your superior customer service skills to help exceed customer expectations.
What we are looking for:

• Process a high volume of mortgage warehouse payoff transactions with accuracy and precision, reviewing documents to ensure data accuracy.
• Process more complex GL reconciliations to ensure the bank's records are accurate.
• Exhibits superior customer service and appropriate follow-up with customers and internal customers.
• Consistently applies superior decision-making techniques pertaining to inquiries, approvals, and payoff requests as they apply to existing policies and procedures.
• Assists Loan Officers and other Bank personnel as needed; and resolve inquiries or issues relating to Warehouse Lending operations.

What you need to have:

• A high school diploma or general education degree (GED) and 2-3 years of experience in the banking, insurance or financial industry required.
• Ability to multitask and work in a fast-paced environment, while maintaining an attention to detail.
• Customer service experience.
• Basic knowledge of financial products and services.
• Strong organizational and time management skills. Effective oral, written and interpersonal communication skills.
• Strong computer skills, including Microsoft Excel and Word.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation