Overview:
Werfen
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Amazing Total Rewards for our Applications Consultants!
Generous Base Salary Incentive Compensation
Company Vehicle with Personal Use Allowance
Phone & Internet Reimbursement
8% 401k Match (dollar for dollar!)
Comprehensive Health Care Benefits
Company paid Life Insurance
Flexible Spending Account (FSA)
Tuition Reimbursement
Talk to your recruiter for full offerings!
Position Summary:
Responsible for ensuring total customer satisfaction within the Werfen installed base. Preform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Responsibilities:
Key Accountabilities
Essential Functions:
Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
Achieves/maintains a comprehensive knowledge of regulatory requirements
Responsible for knowledge and competency regarding Data Management Systems (including pre sales, and post-sales support activity)
Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
Performs product demonstrations.
Participates in seminars, workshops and convention exhibit activities as requested by Management
Develops/ maintains an account list and calls on each according to required frequencies
Maintains aspects of Werfen Customer Databases and Property Accountability Documents
Manages and controls personal travel and expense budget
Prepares forecasts and other monthly reports as required by management
Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
Secondary Functions:
To be determined, as needed, by management
Budget Managed (if applicable)
Personal T&E Budget
Internal Networking/Key Relationships
To be determined based on department needs, to include interactions such as:
North America Commercial Operations
Customer Service
Technical Support Group
Skills & Capabilities:
The ideal candidate for this position will exhibit the following skills and capabilities:
Efficiently works under pressure to meet deadlines.
Proven technical proficiency and knowledge
Strong planning and organizational skills
Project management skills/experience desirable
Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
Demonstrated problem solving skills
Collaboration, capable of executing in a team environment.
Ability to present complex technical concepts for varying levels of customer staff, including physicians
Qualifications:
Minimum Knowledge & Experience Required for the Position:
Education:
Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor's degree preferred
Experience:
Minimum of 2-3 years' work experience in a lab or clinical setting
Additional Skills/Knowledge:
Strong computer skills (Word, Excel and PowerPoint)
Language: Fluency in English Required
International Mobility:
Required: No
Travel Requirements:
Approximately 80% of time
Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.