About this role:

Wells Fargo is seeking a Lead Fraud & Claims Operations Representative in Fraud & Claims Management as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• The lead position will work on fraud and non-fraud claims production
• Support performance and overall effectiveness of team as well as cross-group operational tasks
• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims

Required Qualifications:

• 2 years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with ADCC (ATM/Debit Card Claims) Non-Fraud claims management
• Experience with ADCC (ATM/Debit Card Claims) Fraud claims management
• Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
• Knowledge and understanding of Wells Fargo Disputes Automated Tracking (DAT) application, CIV, Hogan, VISA, and Claims 2.0
• Knowledge and understanding of VISA operating rules and chargeback guidelines
• Experience with ATM, PIN/Dual debit card claims
• Strong analytical skills with high attention to detail and accuracy
• Strong research skills
• Excellent verbal, written, and interpersonal communication skills
• General Ledger experience
• Intermediate Microsoft Office skills

Job Expectations:

• Monday -Friday 8:00 am - 5:00 pm
• Hybrid work schedule
• Ability to work overtime as needed
• Starting pay of $23.00/hr

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.