Patient Care Coordinator

We don't just have a mission statement…we have a mission.

At Perspectives Counseling Center, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.

Perspectives Counseling Center is a premier outpatient private practice offering mental health and chemical dependency services in various convenient locations in Southeastern Michigan. We're seeking a full-time, in-person Patient Care Coordinator for our Troy location.

Compensation:

• The salary range for this position is $14 - $16 per hour.

Schedule:

• Monday - Friday, 9:00 am - 5:00 pm

Job Responsibilities:

• Responsible for providing reception and clerical support in the clinic’s front office.
• Responsible for receptionist duties, which include scheduling appointments, taking messages, and responding to the needs of patients and callers.
• Positively presents the clinic by offering positive customer relations.
• May create documents and correspondence.
• May assist with clinical records.
• Interacts with clinical staff, collects patient fees, and responds to questions about patient accounts
• Telephone duties
• Courteously greets clients or visitors, maintains sign-in
  sheet
• New client responsibilities (offer & explain paperwork, verify
  completion, signatures & consents, obtaining insurance information, and
  input face sheets).
• Accurately schedule psychiatric and therapy appointments and triage
  psychiatric calls.
• Schedule new clients appropriately according to staff qualifications
  and insurance requirements.
• Update client information on a computer system when needed.
• Maintain copay list
• Mail Responsibilities (stamp, send, distribute, make address
  corrections, and follow up with returned mail).
• Kitchen Responsibilities (clean, refill supplies, make coffee).
• Payment and Billing responsibilities
• Request payment from clients.
• Opening / Closing Related Duties
• PI Responsibilities

Requirements:

• Available to work flexible hours
• Comfortable on computers (EMR experience preferred)
• Exceptional customer service skills
• 1-2 years of experience in a healthcare office setting

Advantages:

• Health, Vision, and Dental insurance
• Voluntary Supplemental Insurance
• 401(k)
• Paid Time Off
• Paid Holidays

About Oakland Psychological Clinic

Oakland Psychological Clinic, P.C. (OPC) is an outpatient mental health and chemical dependency clinic with eight convenient locations in Southeastern Michigan. It serves children, adolescents, adults, couples, families, and older people. The company was founded by Barry Tigay, Ph.D., in 1983. Dr. Tigay received his Ph.D. in clinical psychology from Wayne State University in 1977 and interned at Lafayette Clinic in Detroit. Before founding OPC, he was President of Psychological Resources Inc. in Bloomfield Hills, Michigan.

OPC was established to serve the mental health needs of a diverse population base in southeastern Michigan and to respond to changes in the nation's healthcare delivery system. Insurance companies and employers have begun to contract with more extensive, multidisciplinary practices to meet stringent quality standards and improve access to care. OPC offers healthcare consumer choices. Patients have options in location, therapists, professional orientation, time, and appointment day. A wide variety of mental health counseling services are available at OPC.

Oakland Psychological Clinic is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership will enable us to offer additional help and operational support while maintaining our local identity and leadership.

Oakland Psychological Clinic is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.