4 customer program manager Jobs in green bay, wi
Schneider National, Inc. is Hiring a Customer Experience Manager Near Green Bay, WI
Job Description - Customer Experience Manager (220459) **Job Description**
Customer Experience Manager - **Job Number:**
220459 - Full-time Monday to Friday First Shift **Shift**
: 1st Shift Schneider is seeking a talented and driven Customer Experience Manager to deliver profitable growth to Schneider, and service excellence to our customers. You will be leading a customer service team and working with customers to gain alignment and execute the strategic account plan. You will also provide direction and support in respect to sales, service, pricing, new business start-ups and operations. Execution effectiveness will be measured in the areas of cost containment, account growth and team productivity.
**About the role:**
* Represent customers position and perspective and assist in the development and management of the customer account plan
* Pursue growth opportunities and gain market share via new business or business expansion
* Generate innovative solutions that will drive cost containment or reduction
* Maintain focus on functional and tactical responsibilities to ensure all customer lane / award specific, daily load targets, COM and pricing data are correct and updated
* Manage weekly/monthly forecasting process to include positive or negative gap identification, root cause analysis and resolution planning
* Ensure morale and cohesiveness of the team by leading in a manner that promotes an environment that is energized and motivated to deliver operational excellence for the customer and the business
* Maintain consistent attendance while exhibiting behavior in alignment with our core values.
**Ideal candidates will have:**
* A Bachelors Degree or equivalent work experience, plus a minimum of 2-4 years relevant work experience
* Effective communication skills- oral, written and listening
* Strong influencing skills and the ability to positively impact others
* Customer service mindset and financial analysis skills
* Coaching and mentoring skills with the ability to create and maintain relationships
* Superior judgment and discretion is essential to success in this role
**Company Overview:**
Schneider is a premier provider of transportation and logistics services. Our legacy started in 1935 with one truck and a dream. Since then, Schneider has been safely delivering superior customer experiences and has grown to become a multi-billion dollar leader offering one of the broadest service portfolios in the industry. Schneiders development and use of cutting-edge technology is revolutionizing the industry. Always delivering, always ahead.
**The Schneider Way:**
* We treat our customers, associates, shareholders and suppliers with integrity, dignity and respect.
* We are a desirable employer due to our dedication to achieving mutually beneficial, lasting relationships.
* We are a responsible member of the community.
**Core Values:**
* Safety- first and always
* Integrity in every action
* Respect for all
* Excellence in all that we do
Rise to the challenge and become a part of the Schneider family. Be the difference with a leader in an industry that impacts the world.
Apply today at http://www.schneiderjobs.com/.
**Schneider is an equal opportunity employer.**
Diversity Statement : Diversity, Equality and Inclusion at Schneider: Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Navigate to the following link https://schneider.com/about-schneider/diversity-and-inclusion to learn more about DEI at Schneider. **Job**
: Customer Service **Primary Location**
: USA-WISCONSIN-Green Bay **Job Posting**
: Feb 9, 2022, 9:29:26 PM
Job Summary
Full Time
$98k-145k (estimate)
06/16/2024
07/03/2024
schneider.com
GREEN BAY, WI
15,000 - 50,000
1935
Public
CHRISTOPHER B LOFGREN
$3B - $5B
Transportation
Related Companies
About Schneider National, Inc.
Schneider is a transportation company that provides truckload, logistics and intermodal services.
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
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Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
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They supervise the customer experience and service teams, direct and monitor their activities and train their members.
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They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
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Step 3: View the best colleges and universities for Customer Experience Manager.
