Position

The Small Business department has an immediate opening for someone who can demonstrate the WCF values to join their team as a full-time Bilingual Small Business Assistant. This posting is open to internal and external candidates.

Responsibilities

The Small Business Assistant provides excellent customer service in all interactions, including the front desk, answers chat inquiries from customers and provides administrative support to small business team such as processing reinstatements of coverage, issuing policy packets, create checklists, prepare & send letters, etc. The person in this position creates policies for new business and update existing policies. The Small Business Assistant processes applications, endorsing and issuing policy packets and takes payments and updates customer contact information. This person provides back-up to main phone line, answering incoming calls, addressing questions, and transfer if necessary and makes proactive calls to policies scheduled for cancellation. This position is Individual contributor role supporting three to four small business underwriters.

Qualifications

The most qualified applicants will have:

• Ability to communicate in both Spanish and English requires.
• Good computer skills including proficiency in Microsoft Office Suite.
• Good organizational, communication, and influencing skills.
• Ability to type at least 50 wpm
• Good time management skills.
• Excellent attention to detail, error detection, and proofreading skills.
• Punctuality, dependability, follow-through and teamwork.
• Property and casualty insurance license within the first year of employment.
• Associate's degree or equivalent work experience.

Minimum starting pay for this position is $21.90. May be higher depending on education or experience.

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as an Employee Assistance Program and time off to volunteer.

Internal candidates should have 6 months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.

WCF INSURANCE DE&I MISSION

Promote and embrace a diverse, inclusive, equitable, and safe workplace.

WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.