• Independently manages a client caseload consisting of individuals with disabilities.
• Promotes person centered and participant empowered vocational philosophy in every aspect of the job development process.
• Determines job readiness by evaluating individual’s abilities, interests, aptitudes, and desires for work in the community.
• May provide or recommend vocational evaluation to determine appropriate vocational goal.
• Educates and Assists with job seeking skills, including, but not limited to completing applications, interviewing techniques, resumes and self-directed job search practices.
• Promotes and develops appropriate job leads and facilitates job carving as needed.
• Achieves required number of placements and/or maintain the percentage of customers employed, as required by grant/contract.
• Spend 80%-85% of work week on direct customer service.
• Meets with the counselors/case managers, families, and prospective customers to develop current and appropriate employment plans.
• Fulfill the requirements of WVS contract obligations with DD and DVR.
• Ensure appropriate on-site job coaching/training for customers.
• Keep extensive, accurate records that include report writing, time sheets, case notes, scheduling of appointments.
• Establishes and fosters good communication with customers, state rehabilitation counselors and the community.
• Maintains a minimum of monthly reports to DVR counselors and others as required.
• Reports all pertinent information and keeps Program Manager aware of decisions and actions.
• Maintain a flexible schedule to accommodate the support needs of customer’s schedules and community events.
• Other duties as assigned.

• HS Diploma or GED.
• Minimum one year education or experience preferred.
• Previous experience of working with deaf clients or blind preferred.
• First Aid/CPR Certification required.
• Knowledge of community resources, including Assistive Technology and Assistive Equipment used by individuals with disabilities, and disability etiquette.
• Demonstrated excellent oral and written communication skills as well as creative thinking and problem-solving skills.
• Proficiency in American Sign Language helpful.
• Able to work independently and creatively.
• Developed and professional interpersonal skills, attitude, and appearance.
• Proven ability to work with efficiency, flexibility, and good humor.
• Excellent organizational and time management skills.
• Detail oriented, accurate and self- motivated.
• Demonstrated ability to build and maintain relationships with a wide array of people at all levels within the organization and clients.
• Able and willing to learn in both formal and informal settings.
• Must understand and demonstrate the importance of ethical considerations in the field of human services.
• Intermediate to advanced skill level in computer software including QuickBooks Accounting Software, Word, Excel, Outlook, and all MS Office Suite-all versions.
• Ability to operate and effectively use general office machines including but not limited to Video Phone, FAX, copier, computer, printer, and telephone.
• Proactive approach that is looking for ways to maintain and improve processes and help people.
• Ability to pass Washington State Background check, DSHS background check.
• Possess and maintain current Driver’s license and retain auto insurance as law requires.

This job description should not be considered all-inclusive. The employee understands that the job description is neither complete nor permanent and that it may be modified at any time. This job description does not create a contract of employment it is simply an outline of expected duties for the position.