DescriptionSalary Range: $36.45 - $41.51 plus applicable shift differential WASHINGTON HOSPITAL HEALTHCARE SYSTEM JOB DESCRIPTION Division: Strategic Management Job Title: Phlebotomy Technician Job Code: 913 Position Summary: Performs basic clerical and phlebotomy duties under the direction of the Office/Phlebotomy Supervisor. Acts as a receptionist, handling a variety of related clerical duties, and as a registration clerk where typing is a primary requisite. Also functions as a phlebotomist, where drawing blood and processing specimens is a primary responsibility. Assists in the Histology and Microbiology departments when needed. Handles blood and other potentially infectious body fluids on a daily basis. Follows all hospital and lab infection control and safety policies and procedures. Performs work assignments according to procedure. Assists in training new clerk/phlebotomists. Responsible for verifying specimens, doing collection group inquiries and printing label sets using the lab computer system. Must have proven good guest relation skills, maintain a good attendance record and follow all hospital rules, policies and procedures. Must perform accurate work in a timely manner. Must be competent to assess and meet the needs of patients of all age group or contact appropriate hospital resource for guidance. In addition to performing the essential functions listed below, may also be assigned other duties as required. Statement of Accountability Reports to: Lab Office/Phlebotomy Supervisor Qualifications Education - Required: High School DiplomaDesired: Courses in medical terminology or medical assistingLicenses/Certifications - Required: Current State of California Phlebotomy Technician Certification Work Experience - Required: One year hospital experience or equivalent of three (3) years of phlebotomy experience; ability to type at least 20 net wpmLanguage Skills - Required: English Computer Skills - Required: Ability to use Microsoft Windows, Word Excel. E-mail or equivalentOther Skills and Abilities - Required: Verbal ability to communicate with staff, patients, and physiciansOther Qualifications - Required: Clerical perception is necessary to proofread typewritten reports, to cross-index and file various documents and to avoid transcription errors. Essential Job Responsibilities Achieving Results Key Components: assess, plan, evaluate, demonstrate initiative, quality of work, productivity 1. Draws outpatients as soon as possible to minimize patient waiting time. 2. Orders tests and processes specimens arriving in the laboratory according to established procedure and test requirements. 3. Verifies specimens in the computer with the correct date and time. 4. Maintains blood drawing areas and trays in a neat, clear and orderly manner. Demonstrates Skill Key Components: competency, job knowledge, organizational skills, analytical skill, management of information, employee & patient safety 1. Follows patient identification procedures including checking both name, MR#, or date of birth when drawing patients and labeling specimens. 2. Performs venipunctures and skin punctures as needed in a timely manner. Observes strict principles of asepsis and antisepsis to prevent infection of patient and contamination of specimens. 3. Operations centrifuges, bar code printer, fax, and other equipment as needed. 4. Processes specimens for microbiology as required. 5. Instructs patients on specimen collection geared to their age and physical abilities. 6. Assists in Histology as required. 7. Performs information collection and reporting as required. 8. Follows safety policies at all times, helps to maintain a safe workplace. 9. Follows through on tests or procedures left from a previous shift, and reports any incomplete assignments to assure continuity of reports. 10. Acts as receptionist for the laboratory by receiving and registering patients, answering and handling incoming telephone calls, giving results of tests to doctors and giving instructions to patients. 11. Participates in Training of Phlebotomist and assessment of initial and periodic Competency performance. Planning & Coordinating Key Components: delegates, decision making, problem solving, management of resources 1. Judgement - Displays good judgement and a practical and effective approach to problem solving. 2. Evaluates incoming specimens for rejection criteria that apply and follows specimen rejection procedures. Professionalism Key Components: dependability, interpersonal skills, teamwork, patient first ethic, customer service, communications skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality 1. Act as receptionist for the laboratory by receiving and registering patients, answering and handling incoming telephone calls, giving results of tests to doctors and giving instructions to patients. 2. Answers telephone questions regarding phlebotomy section and specimen requirements. 3. Performs job both in person, on telephone, and through other means of communication, according to requirements. 4. Remains in compliance with hospital policies on attendance and punctuality. Improving the Organization Key Components: performance improvement, quality initiatives 1. Participates in Performance Improvement activities as requested. 2. Reviews employee policies and procedures regularly to maintain a complete understanding of hospital regulations and new relevant and pertinent information. Self-Development Key Components: maintain license/certification, education and training 1. Education - Maintains licensure, certification, education & training levels. Regulatory Compliance Key Components: JCAHO, Title 22, OIG, HIPAA, State/Federal laws, hospital policies 1. Follows OHSA Blood Borne Pathogens Standard. 2. Confidentiality - Maintains confidentiality of all hospital information. Safeguards protected health information from any intentional or unintentional disclosure. Prepared by: Title: Date:Approved by: Title: Date:Personnel Office Review: Date:Revised Date: Physical Requirements Job # 913Job Title Clerk/Certified Phlebotomy Technician 1.Physical Activities - General description: Show average time (0 - 8 hours) per workday. a. Sitting ? None/minimal (0-1) X Occasional (1-2) ? Frequent (3-4) ? Continuous (5 Hrs) b. Walking? None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) X Continuous (5 Hrs) c. Standing? None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) X Continuous (5 Hrs) d. Bending? None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) X Continuous (5 Hrs) e. Squat, kneel, crawlX None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) ? Continuous (5 Hrs) 2.Weight lifted / force exerted: Show average time (0 - 8 hours) per workday. a. 0-15 lbs. (light)? None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) X Continuous (5 Hrs) b. 15-50 lbs (med)X None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) ? Continuous (5 Hrs) c. 50 lbs (heavy)X None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) ? Continuous (5 Hrs) d. Describe type of activity? Pushing/Pulling ? Reaching above shoulder level ? Lifting ? Carrying Details of heaviest item/activity:3.Repetitive use of hands: Show average time (0 - 8 hours) per workday. a. Both hands ? None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) X Continuous (5 Hrs) b. Dominant only? None/minimal (0-1) ? Occasional (1-2) ? Frequent (3-4) X Continuous (5 Hrs) c. DexterityX Simple grasping X Power grasping X Fine manipulation 4.Repetitive use of feet (other than walking/standing), i.e., foot control: Show average time (0 - 8 hours) per workday. a. ? Right ? Left ? Both ? None/minimal (0-1) X Occasional (1-2) ? Frequent (3-4) ? Continuous (5 Hrs) Describe any special activity:5.Vision requirements: a. ? No Special Requirements d. X Color Vision (ability to identify and distinguish colors) b. X Close Vision (clear vision at 20 inches/less) e. X Peripheral Vision (ability to observe up/down or left/right while eyes are fixed on a given point) c. X Distance Vision (clear at 20 feet or more) f. X Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Describe any special vision requirement:6.Hearing requirements: a. ? No Special Requirements c. X Ability to hear patient call b. ? Ability to hear alarms on equipment d. X Ability to hear communications/instructions from staff or public Describe any special hearing requirement:7.Work Environment: This job requires exposure to the following environmental conditions: a. X Blood or body fluids e. X Toxic or caustic chemicals b. ? Wet, humid conditions (non-weather) f. ? Outdoor weather conditions i. X Electrical shock risk c. X Work near moving mechanical parts g. ? Extreme cold (non-weather) j. ? Risk of radiation d. X Fumes or airborne particles h. ? Extreme heat (non-weather) k. ? Vibration l. Noise level for work environment is: ? Very Quiet ? Quiet X Moderate ? Loud ? Very Loud Job Title: Clerk/Certified Phlebotomy Technician - Revised 4/18/23 Job Hazard Analysis Department: LaboratoryJob Code: 913 Hazards Which May Be Encountered Injury Methods to Prevent Injuries Lifting Objects/Patients Back injuries Hernias Understand A&P of back, causes of back pain, preventive approaches, use of aids when lifting. Preventive measures when lifting and use of aids when lifting. Slip/Trip/Falls Contusions, Sprains, Strains Avoid undue speed. Use handrails. Clean up spills immediately. Fires & Natural Disasters Burns & All Types of Injuries Recognize possible causes of fires. Smoking materials, faulty equipment. Employees should educate patients. Compressed gasses are flammable & under pressure so must be handled with care. Workers need to be familiar with disaster plans and know exit routes. Electrical Hazards Shocks & Burns Be aware of unsafe equipment and appliances. Attend electrical safety classes and seek assistance if any unsafe areas are noted. Assaults Minor Injury to Death Employees need to be cognizant of potential dangers to ensure safety. Awareness of existing security measure and defensive behavior can protect employee from assaults. Needles & Sharps Cuts, Punctures, Lacerations Sharps should be discard in designated containers. Employees should examine and handle soiled linens & similar items as if they contain hazardous items. Obstacles & Broken Objects Abrasions, Contusions, and Lacerations Arrange furniture to allow free movement about the room. Keep doors & drawers closed when not in use. Clean/discard broken objects properly (i.e., broken glass should be swept up, not picked up with fingers). Possible Exposures to Infections Hepatitis/Tuberculosis/Cytomegalovirus/Varicella/AIDS/Herpes Staph Infections, Lice/Scabies/Rubeola Infection Use Infection Control procedures as define din Infection Control manual. These include handwashing, protective clothing, knowing the risks. Label lines and wastes properly. Possible exposure to acids & other chemicals used within the hospital Refer to MSDS's Employees should follow procedures as explained in their department Hazardous Material training and refer to MSDS's before using/handling any chemicals. Follow procedures and do not use any chemical without proper labeling. Latex Dermatitis to death Alert supervisor if you feel that you are allergic to latex materials. Use non-latex gloves for sterile procedures. Soaps, Detergents, Cleaning Solutions Dermatitis Follow Departmental procedures. Protective clothing is available if department is unable to substitute agents that do not cause dermatitis. Ergonomic Problems Wide Variety of Musculoskeletal nervous disorders Body mechanics, positioning of equipment/furniture, and repetitive actions can cause employees to experience a variety of physical problems. Employees should follow safe body mechanics as describe in hospital education. Employees are encouraged to seek assistance from their supervisor if they feel a tasks is causing them to experience physical problems. Work site evaluation may be indicated and this could be discussed with manager. Possible Chemical Exposure Refer to MSDS's Employees work with a variety of chemicals within the lab setting. Employees receive training upon hire and also are expected to review the Chemical Safety plan yearly. Employees are expected to follow safe working procedures as instructed. Exposure to Video Display Terminals Eye strain & stress in addition to ergonomic complaints It is unknown if significant visual dysfunction results from long-term use of VDT's. Problems may be controlled with control of lighting and glare, the color contrast, and workers should have adequately corrected vision. Employees should seek assistance from their supervisor if they feet VDT is causing problems for them. Job Title: Clerk/Certified Phlebotomy Technician - Revised 4/18/23 Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.