Description:
As a general manager of a car wash, your role is to oversee and manage all aspects of the car wash operation. You will be responsible for ensuring the smooth functioning of the facility, meeting financial targets, and providing exceptional customer service.
Operations Management:
-Supervise and coordinate daily car wash operations, including scheduling, staffing, and workflow management.
-Ensure that the facility is properly maintained, clean, and fully functional at all times.
-Oversee the equipment maintenance and repairs to minimize downtime and ensure optimal performance.
-Develop and implement standard operating procedures (SOPs) for all car wash processes.
-Monitor the quality of services provided to ensure customer satisfaction and address any issues that arise promptly.
Financial Management:
-Develop and manage the annual budget, including revenue targets, operating expenses, and capital expenditures.
-Monitor financial performance regularly, analyze financial reports, and take appropriate actions to achieve profitability goals.
-Implement cost control measures to optimize operational efficiency and reduce expenses.
-Identify opportunities for revenue growth and implement strategies to increase sales and customer retention.
-Maintain accurate records of financial transactions, inventory, and sales data.
Staff Management and Training:
-Recruit, hire, train, and supervise car wash staff, including car wash technicians, customer service representatives, and support personnel.
-Provide ongoing coaching, performance evaluations, and feedback to ensure a high level of employee productivity and engagement.
-Develop and implement training programs to enhance employee skills, customer service, and safety practices.
-Foster a positive work environment, promote teamwork, and resolve any staff conflicts or issues that may arise.
Customer Service:
-Establish and maintain a customer-focused culture by setting service standards and ensuring their implementation.
-Handle customer inquiries, concerns, and complaints in a professional and timely manner.
-Implement strategies to enhance the customer experience and build customer loyalty.
-Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.
Compliance and Safety:
-Ensure compliance with all applicable local, state, and federal regulations governing car wash operations, including environmental, health, and safety standards.
-Develop and enforce safety protocols to minimize risks to employees, customers, and the facility.
-Stay updated on industry trends, best practices, and new technologies related to car wash operations.
Marketing and Business Development:
-Collaborate with the marketing team to implement advertising campaigns, social media initiatives, and other promotional activities.
-Identify opportunities for partnerships or collaborations with other businesses to expand the customer base.
-Monitor competitor activities and market trends to identify areas for improvement or new business opportunities.
Join our growing WashU Team today!
Additional Info:
Person may be required to work outside in all seasons, all types of weather and in a loud environment due to car wash equipment. The person will be in constant motion and may have physical activities, such as lifting (0-50 lbs.), bending, reaching and stooping.