32 guest services aide 12p 10p Jobs in chicago, il
Hongkong & Shanghai Hotels Group is Hiring a Guest Services Agent Near Chicago, IL
** Guest Services Agent**
Business Unit: The Peninsula Chicago Location: Chicago The Peninsula Chicago is seeking an Agent to join our Guest Services Division team and be an integral part of our guest-focused service.
* Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
* Grow within a diverse multi-outlet property.
* Exceptional health benefits package and 401(k) with company match.
Key accountabilities
* Ensure proper operation of all responsibilities of Desk operations
* Knowledgeable and fully adheres to both Peninsula and Forbes standards.
* Maintain consistency in performance in accordance with both Peninsula and Forbes standards
* Communicate with all departments to create a guest centric experience
* Be in full compliance with database requirements
* Ensure efficient operation of the Desk responsibilities with efficient handover
General requirements
* 2 years of guest services experience in luxury property ideal
* Knowledge of PMS and some knowledge in other applications ideal and preferred
* Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
* Excellent command of written and spoken English
We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.
**About The Peninsula Chicago**
Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.
Requisition ID: 32824
**Nearest Major Market:** Chicago
Job Summary
Full Time
$36k-45k (estimate)
05/06/2024
05/19/2024
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
