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Shift Leader

Dunkin’ Donuts Shift Leader Job Summary
 Summary:
 Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
 Responsibilities Include but are not limited to:
 1. Work in a Team Environment
 a. Support a respectful team environment
 b. Communicate shift priorities, goals and results with team members
 c. Support the training of crew members as requested
 d. Provide coaching and feedback to crew members

2. Maintain Operational Excellence
 a. Create and maintain a guest first culture in the restaurant
 b. Resolve guest issues
 c. Ensure Brand standards, recipes, and systems are executed
 d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

3. Drive Profitability
 a. Drive sales goals and results
 b. Execute restaurant standards and marketing initiatives
 c. Manage cash over/short during shift
 d. Ensure all products are prepared according to Brand standards

Skills/Qualifications

 • Restaurant, retail, or supervisory experience