Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses. For more information regarding VSP Vision benefits, please click here.

General Summary

The primary function of this role is assisting patients with finding frames, adjustments, troubleshooting, and dispensing eyewear while providing the highest levels of quality and care.

Essential Functions

Attracts and retains customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction

Greets and assists customers in the selection of frames

Assists patients with adjustments and/or troubleshooting and dispensing eyewear

Ensures correct pricing and realistic delivery time quotes to patients; contacts patients for dispense of glasses

Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members

Clean and merchandise displays daily; always display effective merchandise

Assist with insurance billing and processing orders

Documents all patient communication in patient records within practice software system

Works on special projects, cross-trains in different departments, and performs other related duties assigned or requested

Job Specifications

Typically has the following skills or abilities:

One to two years of experience in related field

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.