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Customer Service Representative – Inbound only, NO SALES – Permanent Full Time Positions
-Mendota Heights, MN
One Call Concepts is looking for full-time Customer Service Representatives to handle incoming telephone requests from excavators, homeowners, and facility operators. We provide both technical and emergency damage prevention services for Gopher State One Call a statewide non-profit organization.
We offer a competitive benefits package including:
Job Description: We are an Inbound Only Call center in Mendota Heights, Minnesota that services Gopher State One Call (811). The Customer Service Representative will answer inbound calls and follow scripted questions from callers who will be digging. During the call, the Customer Service Representative (CSR) will obtain information about the customers and their work site. This information will be data entered into a ticket format, following data entry the CSR will then identify the work site on a mapping system similar to Google Maps. CSRs must be focused on quality and have excellent communication skills.
No prior experience is necessary. There is a two-week paid training course that will cover everything that you will need to succeed. Training will be conducted in the office in person. Once training is complete you will have the opportunity to work in the office or remotely. The position is 40 hours a week with overtime opportunities. The call center is not open on the weekends! This is a Monday through Friday job opportunity with no nights and no weekends expected.
Essential Job Functions:
Minimum Qualifications:
Applications are now being accepted!
Chosen candidates will be contacted to schedule testing which includes a typing test, a map-reading test, and a spelling test.
Testing and interviews are by appointment only, no walk-ins allowed. No phone calls please. If your application meets our requirements, we will contact you.
EOE/Drug-Free Employer
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: Hybrid remote in Saint Paul, MN 55120
Full Time
$41k-52k (estimate)
03/08/2024
07/02/2024
occinc.com
Hanover, MD
200 - 500