Description

Join our dynamic team as we seek enthusiastic individuals with exceptional customer service skills for exciting opportunities in the car rental industry! Become an integral part of a welcoming team committed to delivering outstanding customer experiences.

As a Sales & Customer Service Representative, your main focus will be catering to the diverse needs of our customers seeking rental services at our Madison location. You will be responsible for renting our cars and promoting our products and services. This includes processing contracts, listening to and identifying customer need and effectively upselling our offerings and services to enhance their travel experience while providing excellent customer service.

Responsibilities:

• Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process.
• Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business.
• Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions.
• Assist with the return and cleaning of vehicles as needed.
• Manage administrative tasks, including preparing rental agreements, coordinating vehicle pickups and deliveries, and handling necessary paperwork.

Benefits:

• Competitive compensation between $45,000-$60,000 annually (base commission) for full time employee
• Uncapped earning & growth potential. Top performers earning $30 or more per hour (base commission)
• Pay differential for nights and weekends
• Paid time off (PTO)
• Holiday Pay
• 401(k) retirement plan with a generous company match.
• Comprehensive insurance coverage, including medical, dental, vision, life, and disability for full-time employees.
• Paid training for professional development.
• Employee discounts, including discounted car rentals and the purchase of Avis/Budget vehicles.
• Access to an employee assistance program.
• Free parking.

About Us:

Midwestern Wheels, Inc. operates as a licensee of Avis Budget Group, a prominent player in the car rental industry encompassing Avis, Budget, and Budget Truck brands. With over 60 years of expertise and locations in Wisconsin, we prioritize exceeding customer expectations to deliver exceptional experiences. Our customer-focused approach has gained us a loyal following because we genuinely care about our customers.

Our organizational culture is unparalleled, treating employees as valuable members of the Midwestern Wheels family. Join a collaborative work environment that values respect, offers training and professional growth, and recognizes and rewards outstanding contributions.

Requirements

• Previous sales experience is beneficial but not required.
• Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting.
• Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management.
• Basic computer proficiency, including the ability to use email and reservation software.
• Strong problem-solving and conflict resolution skills.
• Physical ability to move in and out of vehicles, including trucks.
• Willingness to work in all weather conditions.
• Proficiency in operating a diverse range of vehicles, from standard cars to 16’–26’ moving trucks.
• Minimum age of 18 and a valid driver's license with a good driving record.