VIVO Infusion LLC Dallas Ft Worth Texas hybrid Patient Resource Specialist REPORTS TO Patient Resource Manager COMPENSATION 2300 2400 hour BENEFITS OFFERED Medical Dental Life Vision 401K with Match PTO Bonus Eligible EMPLOYMENT TYPE Full Time FLSA Status Non Exempt The Vivo Infusion team is focused on taking care of our patients and each other We provide opportunities for growth and advancement as well as competitive benefits that support what matters most to you GENERAL PURPOSE OF THE JOB The individual in this position will be responsible for reviewing insurance benefits including any financial responsibilities with patients This person will educate and enroll patients in any qualifying financial resource programs and insurance plans They will act as a liaison between the patient and Patient Access to maximize revenue collections ensuring that patients understand their insurance benefits and able answer any questions regarding financial concerns PRIMARY DUTIES AND RESPONSIBILITIES Educate and inform patients on insurance benefits and financial responsibilities Ensure patients are evaluated educated and enrolled in medicationadministration assistance programs external and internal financial programs Manage a case load of patients in an assigned territory build a relationship with patients answer questions and act as an advocate for patient needs around insurance and financial management of healthcare expenses Ensure access to the best financial resources available for patients with consideration of company revenue Input all documentation of conversations with patients and insurance carriers into EMR Effectively convey written and verbal information to patients patient families supervisors insurance contacts and Clinical Operations COPs staff Interface with the Patient Access Department on insurance eligibility and benefits Communicate and maintain contact with Patient Access and management regarding patients accounts which include subjects such as COB issues EOBs APPs authorizationsreferrals to discuss patient responsibility portions Communicate with the Patient Access and COPs regarding patient concerns providing solutions to patients issues or following up on additional assistance needed from leadership Investigate any insurance issue concerning loss of coverage and determine a course of action ie Appeals Dept of Labor and Dept of Insurance Review EOBs and account notes to assess and advise on patient responsibility Recommend various insurance options such as Cobra EGHP Medicare and other insurances to analyze and determine a course of action during open enrollment and as applicable Assist patients with payments payment plans andor discuss patient balances and resolve before the collection process SECONDARY DUTIES AND RESPONSIBILITIES Assist in various projects and perform other duties as assigned Maintain patient records and confidentiality Develop effective communication for the Home Office to promote a positive image with clinics patients visitors co workers physicians office personnel and external agencies Devote oneself to outstanding customer service for all customers internal and external Maintain an in depth knowledge of eligibility rules and insurance policies Encourages team building with staff; demonstrates and supports the MPP PRIDE culture Attend necessary meetings related to clinic and department activities Travel as needed to home office or other destinations ABOUT VIVO INFUSION LLC When your physician prescribes infusion therapy you have a choice as to where to receive your care At VIVO Infusion Centers our patients can expect to receive their medication in a relaxing comfortable and professional setting We work with the doctor to provide a treatment plan designed especially for the patient As an indication of the VIVO Infusion Centers dedication to quality and our patients the Joint Commission the nations oldest and largest standards setting and accrediting body in health care issued their Gold Seal of Approval for Ambulatory Health Care Accreditation to all Infusion Centers We want you at the heart of our companys PRIDE and to help us bring our core values to life with Passion Respect Innovation Dedication and Excellence RECRUITMENT PRIVACY STATEMENT Notice to All Applicants Vivo Infusion posts all open positions to the Careers page of the company website httpsvivoinfusioncomcareers The Vivo Infusion Careers page is found underneath the About tab on our website Applicants will never be asked to provide personal identification information eg SSN Drivers License Passport or financial information eg Banking Information as a part of the Application and Interview process We may request Contact details including your name address email address phone numberEmployment history including previous employers and job titlespositionsBackground information including academicprofessional qualifications job qualifications education certifications or licenses details included in your CVrsum transcripts and employment referencesNominated references including their name contact details employer and job roleProof of your eligibility to work in the USDesired salaryPLEASE BE AWARE THAT THERE MAY BE FRAUDULENT ATTEMPTS OR BAD ACTORS WHO SEEK TO OBTAIN YOUR PERSONAL ANDOR FINANCIAL INFORMATION CHECK THE URL AND CONFIRM THAT YOU ARE CONNECTING DIRECTLY WITH VIVOINFUSION httpsvivoinfusioncomcareers