Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Patient Registration Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team’s production and performance to insure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel to ensure a smooth, accurate workflow. The Supervisor works in tandem with the other department Supervisors to manage the daily production of the Patient Access team and assists in managing the overall operations of the department.

This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5am - 5pm. It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 3001 ST ROSE PKY. Henderson, NV .

We offer 2 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Manages day-to-day and production operations for a team of 52 registrars
• Develops procedures to increase departmental accuracy and efficiency through prompt identification and resolution of routine and complex production issues
• Assesses, evaluates, and addresses daily workload and queues
• Analyzes productivity of registrations compares productivity to capacity plan. Identifies variances and implements proactive solutions to mitigate risk.
• Responsible for quality monitoring activities including identifying areas of improvement and plan the implementation of improvement areas
• Functions as department’s liaison and contact / resource person for providing client issues and problem resolutions
• Incorporate feedback from operational, financial and QA reports to improve performance
• Must be engaged with team members to ensure a positive employee work environment.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 1 years of supervisory experience.
• 2 years experience in admitting, registration, or medical front office.
• Must be 18 years of age OR older.
• Knowledge of the Patient Registration process and the functional workings of the admitting department.
• Working knowledge of computer applications.
• Ability to demonstrate competency with basic mathematical functions.
• Familiarity with insurance nomenclature, managed care insurance, and experience working with federal, state, and local agencies.
• Ability to work between and outside of business hours: 5am to 5:30pm, including weekends.

Nevada Residents Only: The salary range for this is $58,300 - $114,300 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.