What’s Special About this Role

Visit Seattle is now hiring a Seattle-based Membership Development Manager to join our team of dedicated, service-oriented professionals. This position is responsible for strategically engaging tourism hospitality businesses to help champion the region as a world-class destination for travel and tourism. This position will recruit new members, is service-oriented, and effectively builds strong community relationships to increase membership value, retention, while maximizing revenue for Visit Seattle.

*Candidates must be able to work at our office in Seattle. This position does not offer relocation assistance.

What You'll Do

• Recruit and retain new businesses through personal sales calls, networking and handling online inquiries
• Build and foster relationships with dedicated account portfolio, providing excellent customer service and regular check-ins
• Identify and sell available additional marketing inventory and develop new marketing solutions for members when applicable
• Act as Visit Seattle expert, sharing relevant industry updates to member stakeholders and provide introductions to Visit Seattle team
• Manage and maintain updated accounts and listing information for dedicated account portfolio through regular communication
• Assist with sponsorship outreach for annual signature events in collaboration with Membership Team.
• Conduct training sessions for new and existing partners on use of Member Extranet as required.
• Provide customized membership reports and analytics as required.
• Perform other related duties and assignments, as required.

FULL JOB DESCRIPTION

Who You Are

Ideal Membership Development Manager qualifications:

• Relevant professional experience required in Account Management, Customer Success, or Sponsorship sales.
• Experience with basic database software, data entry, CRM systems (Simpleview, MailChimp experience a plus).
• Proficient in Outlook, Microsoft Word, Excel, and Microsoft Teams.
• Exceptional communication skills, both verbal and written.
• Ability to efficiently manage multiple projects and priorities while working accurately with minimal supervision
• Ability to work well with a diverse range of people.
• Strong service approach with both internal and external customers.
• Must be able to speak, read, write and understand the primary language, English, used in the workplace.
• Must be fully vaccinated against COVID-19

What Your Benefits Are

Your experience is our most important asset, so we created an environment for you to thrive. We designed the following benefits package with you in mind.

Our benefits are always evolving, though here's a peek into your perks: 

• You'll have 15 days of Paid Time Off to start, with 12 paid office holidays and 1 Personal Holiday.
• You’ll have 100% of medical, dental, and vision coverage paid by Visit Seattle. In addition, Visit Seattle will cover 75% of premium for family coverage.
• You’ll be eligible for Paid Parental, Bereavement and Jury leave.
• You’ll receive a company-provided ORCA card and subsidized parking in the Tower parking garage (restrictions apply).
• You will be reimbursed for monthly cell phone expenses.
• You'll receive a 401k with up to a 5% company match.
• Starting salary range is $74,000 - $77,000 with up to an 8% annual incentive. 

Physical Demands/Work Environment

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand; walk; sit; use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Employee must be able to sit or stand at a desk for up to 8 hours per day.
• Occasional travel to off-site venues and after-hours events.

Who We Are

The Visit Seattle team knows and loves Seattle. By promoting our city for travel and tourism, we helped bring more than 34 million annual visitors in 2022 who spent $7.5 billion in Seattle and King County. The economic power of travel and tourism generates more than 62,000 Seattle area jobs and contributes $690 million in annual state and local tax revenue. Visit visitseattle.org. 

Beyond our sales and marketing vision, you'll appreciate our culture. Visit Seattle has a fun, inclusive culture where everyone is welcome and encouraged to be their authentic selves. We aspire to be as diverse as the city we represent and to honor the unique perspectives of the communities we serve, intertwining them in everything we do. Kindness, respect, and accountability serve as guiding principles for our team at every level. Here, your voice will be heard, and opinions respected as we move toward a more inclusive world together. 

We are grounded and guided in our work together by our Values: 

• INCLUSION
• IMPACT
• COMMITMENT
• EXCELLENCE

Join Us!

Visit Seattle is on a journey to become a fully inclusive, multicultural, anti-racist organization. We are actively seeking a diverse pool of candidates from a variety of backgrounds and cultures.