Overview

Work as a team member of an enterprise support team, providing on-site and remote support for Red Hat Linux servers and workstations at multiple locations. Install new/rebuild existing Red Hat servers and workstations. Configure server and workstation hardware, peripherals, services, SAN storage and local storage, perform backups and restoration in accordance with standards and project/operational requirements. Develop and maintain installation and configuration procedures. Write bash and Ansible scripts to automate system administration and maintenance tasks. Install vendor software and scientific open-source packages. Apply Red Hat and other software patches/updates. Write and review IT policies and procedures for both use and security. Responsible for evaluating new hardware and software needs along with associated costs. Create and maintain computer system network topography diagrams. Work with management to ensure compliance with security protocols. Maintain documentation on the operations and configurations. Perform ongoing performance tuning, hardware upgrades, and resource optimization.

This is a professional and technical position primarily responsible for the vulnerability and compliance management LINUX workstations and servers in the organization. Incident management on an as needed basis and data collection within the environment for the purposes of informing security related decisions are secondary responsibilities. Employees in this classification are responsible for performing vulnerability scans, system updates and upgrades, evaluating and providing assessments of systems using industry standard tools, documenting, and reviewing current processes providing guidance to tier 2 and 3 support personnel for hardware and software operating system issues.

Responsibilities

The following statements describe the principal functions of this job and its scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

The candidate for this position:

• Good knowledge of Red Hat Linux Operating Systems
• Strong troubleshooting skills and ability to effectively troubleshoot technical issues.
• Strong oral and written communication skills, including, but not limited to, procedures and technical topics.
• Communicates with staff or clients to understand specific system requirements.
• Performs technical implementation tasks to ensure work is delivered on-time.

• Knowledge of SAMBA, Kerberos, AD, Veritas NetBackup, Nagios, ESXi VMWare highly desirable.
• Experience with writing bash and Perl scripts, Ansible playbooks to automate administration tasks.

• Knowledge of operating systems that range from Red Hat Enterprise Linux, Windows 10, Windows 11, Windows Server 2016 / 2019. Windows System Administrator experience is a plus.
• Establishes, coordinates, and maintains work efforts related to OS requirements.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under supervision. Reports to a team leader or manager.
• May be required periodically to work outside of scheduled work hours.
• Experience with remote support, remote support tools, is desired.

Qualifications

YEARS OF EXPERIENCE

• 2 years of experience as a system administrator of UNIX/Red Hat Linux operating systems Release 6/7/8
• Experience with the customer’s installed product base is preferred.

EDUCATION

A Bachelor of Science (BS) degree in Computer Science or Computer Information Systems is preferred.

CERTIFICATION REQUIREMENTS

Red Hat Certified System Administrator is a plus

SECURITY CLEARANCE

Will be required to obtain a Public Trust clearance

SPECIAL SKILLS (if applicable)

• Highly ethical, a self-starter, that values learning new things and has a natural curiosity for how things work.
• Must work well with other IT team members or department managers as well as external stakeholders from other contracts and the agency.
• Provide a hands-on customer service approach.
• Good verbal and written communications skills.
• Customer satisfaction attitude
• Organized and self-motivated.
• Manage multiple priorities.
• Productive working independently or as part of a team.
• Must enjoy working with end users and must work well with other IT team members and department managers.
• Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix).
• Must be able to lift 40lbs, move equipment, rack and un-rack host/servers and network hardware.