5 smb account manager customer success manager Jobs in brooklyn, ny
David Energy is Hiring a Customer Success Manager Near Brooklyn, NY
David Energy is creating a new kind of energy company. Legacy electricity providers are opaque, outdated, and painful for customers to engage with. We approach energy differently, offering customers visibility, savings, and peace of mind. We use software to monitor our customer facilities and we aggregate and analyze that data to maximize the value they get from their energy assets (such as smart thermostats, HVAC, EV chargers, and more) via participation in energy markets. Our mission is to give customers greater transparency and control while creating a cheaper, cleaner, more reliable electricity grid.
We are seeking a Customer Success Manager who will be responsible for the post-sale client experience, including onboarding, support, value realization, and expansion/cross-sell across our product offerings. This role will focus on our target segments-multi-location brands in fitness, food beverage, and retail. This role is geared toward an experienced CSM with 3 years of experience. Energy-related background and/or software experience a plus!
Responsibilities
* Serve as the customer's primary touchpoint with David Energy: manage our end-to-end onboarding process, conduct quarterly business reviews to ensure customers are getting value from our product, and resolve customer issues and questions in a concierge-like fashion
* Collaborate with key internal stakeholders such as operations and energy engineering to ensure a high quality customer experience, including triaging challenges with hardware installations, resolving billing issues and more
* Achieve our goal of acting as the Trusted Energy Advisor by ensuring customers respond to and see value from our recommendations in both energy operations and energy markets
* Understand the customer's experience with our product and identify any potential risks (e.g. churn) or opportunities (e.g. cross-sell or expansion) within our book of customers, and partner with the sales team to ensure we retain expand our existing base of customers
* Proactively share customer feedback with our product and sales teams to inform our product roadmap and improve how we position our offering to customers
What We're Looking For
* 3 years experience in customer success, ideally in B2B SaaS
* Excellent written and verbal communication skills
* A true passion and empathy for our customers and their goals
* Ability to storytell using data to drive compelling customer outcomes
* You have a proven track record of maintaining and deepening customer relationships and a track record of collaboration and growth alongside a developing sales org
* You're excited about learning about the energy industry and bringing about much needed change to our space
* You have a founder mentality when it comes to owning your role & success
* Startup experience is a plus!
Benefits
* Base salary range of $110,000 - $140,000 plus equity
* Group medical and dental insurance
* Flexible vacation/PTO policy
* 401k
* Hybrid office culture, with team members remote and working from our offices in Brooklyn, New York
Interested? Apply below!
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Job Summary
Full Time
$81k-107k (estimate)
05/02/2024
05/20/2024
david.energy
Brooklyn, NY
<25
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
