Village Health Partners (now a part of Catalyst Health Group) is a well-established primary care practice dedicated to providing comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care in a compassionate and supportive environment. We have offices in Plano, Frisco, and McKinney
We are currently seeking an experienced Back Office Supervisor to join our Plano team. The Back Office Supervisor will play a key role in ensuring smooth operation of our office by providing oversight for all clinical care activities, managing Medical Assistant staff, and providing excellent customer service to our patients. Previous supervisory experience in a healthcare setting is required. Active certification for Medical Assistant or LVN is required.
RESPONSIBILITIES:

• Provide clinical supervision and guidance to medical assistant staff
• Oversee patient flow and clinic operations to optimize efficiency and patient satisfaction
• Conduct regular performance evaluations and provide constructive feedback to staff
• Approve timesheets and monitor PTO and overtime
• Manage inventory and supplies related to clinical operations
• Collaborate with Corporate Trainers to coordinate staff training and development initiatives to enhance clinical skills and knowledge
• Identify opportunities to continuously enhance the efficiency and improvement of patient care in the setting
• Provide coverage for Back Office Medical Assistants when needed
• Oversee and manage Medical Assistant desktops
• Monitor provider schedules, add or block appointments, and reschedule patients as needed
• Ensure adherence to established clinical protocols, procedures, and standards of care
• Knowledge of and enforcement of all OSHA & HIPAA rules in a clinic setting
• Maintain confidentiality of patient and personnel information

QUALIFICATIONS:

• Active Medical Assistant certification or LVN license
• 3 years of previous management or supervisory experience within a medical office or outpatient clinic
• EMR experience required - Athena preferred
• Superior customer service and communication skills, both verbal and written
• Highly motivated and organized
• Knowledge of and adherence to HIPAA and OSHA rules and regulations
• Skilled in identifying problems, researching, and recommending solutions
• High degree of initiative, judgment, discretion and decision-making
• Exceptional leadership and mentoring skills

We offer a competitive benefits package that includes:

• Medical, Dental, Vision
• Health Savings Account (HSA) employer contribution
• Life Insurance
• 401K
• Paid Holidays
• PTO
• Referral programs
• Short term and long term disability
• Year-end bonus potential
• Employee recognition programs

We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.
Village Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.