Purpose of Position

Reporting to the Director, UX Research Design, the UX Researcher is an attentive listener, a confident facilitator, and a team player; able to collaborate across teams and stakeholders. This individual is responsible for gathering and communicating insights for discovery and validation; and is able to frame problems and solutions from the user's point of view.

Tasks and Responsibilities

Responsibilities include but are not limited to:

• Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams
• Participate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposes
• Communicate research insights and frame actionable recommendations and concepts
• Develop user flows, task analyses, wireframes, wireflows, personas, journey maps, feedback surveys, service maps, et. al. as needed
• Contribute to the repository of research findings and insights for future use and reference
• Advocate for the user in areas of web accessibility and inclusion
• Embrace UX research best practices and methods
• Embrace our open culture of optimism, curiosity, and rapid experimentation

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Bachelors' degree in visual design, computer science, HCI/Human factors, or similar.
• 0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypes
• Working knowledge of user/web analytics technologies such as Adobe Analytics
• Some experience with information architecture, usability heuristics, and HCI fundamentals
• Solid communication and organization skills
• Familiarity with capabilities and limitations of web technologies such as HTML, JavaScript, and CSS
• Working knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and others
• Demonstrate a portfolio of case studies highlighting UX research discovery and validation
• Basic understanding of agile/scrum processes and best practices
• Comfortable with ambiguity and bringing research insights to life through presentation and storytelling
• Ability to collaborate and learn from anyone in the organization