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Customer Service and Sales Representative
$37k-46k (estimate)
Full Time 2 Months Ago
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Maverick Helicopters is Hiring a Customer Service and Sales Representative Near Henderson, NV

Department: Sales andReservations

Job Status: Full Time

Reports To: CSSC Manager

Work Schedule: 4/10 Mid Shift

Pay: $15-$18 Plus Commission

POSITION SUMMARY

Make and confirm reservations. May direct passengers to designated pick up locations, make reservations, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, rates, and emergency service.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Attending to incoming calls and chats
  • Customer Service
  • Closing Sales
  • Directing Calls to appropriate departments/terminals
  • Upholding the Maverick brand at all times
  • Assist supervisors in effectively filing the Flight Board
  • Monitor turndowns of tours for any reason
  • Monitor partner affiliates calling in to make reservations and their knowledge of the product/flight process
  • Stay up to date with changes made to tour products, procedures and office etiquette
  • Constantlybe present and ware of call and chat volume
  • Complete tasks assigned by Supervisors and Managers as needed
  • Participate in chat and call reviews conducted by supervisors or managers
  • Complete emails coming in personal and shared email boxes
  • Communicate potential interdepartmental and intradepartmental issues with Supervisors or Managers

POSITION QUALIFICATIONS

Competency Statement(s)

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customersÂ’ needs while following company procedures.
  • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
  • Reliability - The trait of being dependable and trustworthy.
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Persuasive - Ability to influence others to change position or to adopt a specific point of view.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED) College or University Degree preferred

Experience: Must have a minimum of two (2) years of related experience

Computer Skills: Microsoft Office (Outlook, word, Excel, Access, Power Point)

Certificates & Licenses: N/A

Job Summary

JOB TYPE

Full Time

SALARY

$37k-46k (estimate)

POST DATE

03/19/2023

EXPIRATION DATE

07/03/2024

WEBSITE

flymustanghelicopters.com

HEADQUARTERS

Las Vegas, NV

SIZE

<25

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The job skills required for Customer Service and Sales Representative include Customer Service, Problem Solving, Microsoft Office, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service and Sales Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service and Sales Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service and Sales Representative positions, which can be used as a reference in future career path planning. As a Customer Service and Sales Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service and Sales Representative. You can explore the career advancement for a Customer Service and Sales Representative below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service and Sales Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service and Sales Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service and Sales Representative job description and responsibilities

The best CSRs are genuinely excited to help customers.

04/11/2022: Saint Cloud, MN

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

04/24/2022: Allentown, PA

Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

03/15/2022: Boca Raton, FL

Workers must be patient and polite, especially when dealing with difficult or angry customers.

03/14/2022: Santa Ana, CA

Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

05/01/2022: Salisbury, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service and Sales Representative jobs

Understand the customer’s expectations.

05/08/2022: Portsmouth, NH

Consider a professional certification.

04/04/2022: Harrisburg, PA

Measure and analyse customer feedback.

05/20/2022: Evansville, IN

Ability to use positive language.

04/24/2022: Santa Rosa, CA

Deliver fast, effective resolutions.

04/21/2022: Nashville, TN

Step 3: View the best colleges and universities for Customer Service and Sales Representative.

Butler University
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