PM Pediatric Care is Hiring a Pediatric Urgent Care Front Desk Associate - Springfield, PA - Full Time Near Springfield, PA
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary The Front Desk Associate is responsible for all departmental functions aligned with the mission, vision, and goals of PM Pediatrics. The Front Desk Associate role is an opportunity for a medical receptionist to apply their skills in a pediatric urgent care setting and assist with primary patient care based on individual patient needs within their scope of practice under the physician's direct supervision. This position maintains effective working relationships with all customers, including patients/families, physicians, employees, volunteers, and vendors. Description Job Responsibilities:
Provide clinical support for providers, patients, and office operations
Greet patients warmly as they arrive
Accurately obtain and electronically document patient demographic, insurance, and payment information
Answer phones and route calls to the appropriate party
Assist parent and children in the reception area
Verify eligibility and insurance information
Collect credit card and co-payment information
Fax, file, scan necessary paperwork
Maintain order and cleanliness of the waiting room
Keep exam rooms and front reception stocked with adequate supplies
Helps patients in distress by promptly notifying medical staff of emergencies
Maintains operations by following policies and procedures; reporting needed changes to management team
Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures
Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA regulations
Enhances health care practice reputation by accepting ownership for accomplishing new and challenging requests; exploring opportunities to add value to job accomplishments
Assisting patients with complaints and taking an active role in service recovery when needed
Perform other administrative, and clinical support duties as needed
IND123 Qualifications
Prior experience as a receptionist in a healthcare environment
A processional and friendly demeanor
Strong communication and organizational skills
Ability to multi-task in a fast-paced environment
Excellent customer service skills
Knowledge of Microsoft Office Suites
Knowledge of electronic health records (eCW preferred)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.