Position Purpose (Summary)

The function of this position is to:

• Service, repair, installation, and or propose replacement of warm air furnaces, air conditioners, duct distribution systems, boilers, water heaters, and related piping and electrical.
• Replace, modify, and or install warm air furnaces, air conditioners, duct distribution systems, boilers, water heaters, and related piping and electrical to meet or exceed the manufacturer’s recommendations and local codes
• Assist the consumer in making a buying decision related to the HVAC equipment and service agreements.
• Can service and startup equipment, and adjust to the manufacturers and job specification.
• Can troubleshoot, adapt, and resolve/repair all issues that arise that would keep the equipment from functioning properly.
• Communicate to the consumer on the proper operation and owner’s maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
• Perform required documentation for each call recording recommendations, repairs, accurate readings and observations. Have client sign necessary paper work and collect payments as directed.

HVAC Installation Technician Responsibilities/Duties/Functions/Tasks

1. Customer service orientation. 
2. Understand and properly use the Flat rate pricing system in making recommendations.
3. Determine customer satisfaction with follow ups on all installation/services sold.
4. Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
5. Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes.
6. Continuously improve knowledge of construction in general, and how Astar Heating and Air Conditioning operates to benefit the customer.
7. Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job.
8. Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
9. Regularly review and monitor progress against goals, and seek assistance as needed.
10. Communicate effectively with associates, superiors, vendors and customers.
11. Ask and obtain customer referral’s and web recommendations
12. Possess superior interpersonal skills.
13. Should be able to read and interpret blueprints and technical drawings and specification.
14. Must be able to accurately list/order materials and supplies.
15. Must be able to work under time and budgetary constraints and pressures.
16. Efficiently manage his/her time and schedules.
17. Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email.
18. Must be capable of understanding client needs, and favorably influence their decision.
19. Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
20. Clean, neat, professional appearance.
21. Work and drive safely and can recognize and avoid dangerous situations.
22. Adaptable to changing work schedules as the business dictates
23. Participate in the on-call rotation for emergency, after hours, weekend and holiday service requests.
24. Other duties as assigned