**Cargo Customer Service Advisor**

Location Dnata City East - Heathrow Job Type Customer Service Ref ACCC2 **Salary:** 23,000 - 25,000 per annum excellent benefits

**Hours:** 37.5 Monday - Friday

**Location:** Hybrid remote working with up to 2 days a week in Dnata City East - Heathrow. (For the first 2-3 weeks training you will be in Heathrow full time)

**Contract:** 12 month Fixed Term Contract/Secondment

**Closing Date:** 24th January 2022

Many of our staff at Virgin work flexibly and in many different ways, including different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.

**In a nutshell**

Virgin Atlantic Cargo is a 300m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a business within a business focused on contributing towards Virgin Atlantics overall revenue. Our teams across the globe are the essential ingredient in separating us from the rest, building our reputation for excellence and best-in-class service delivery.

This exciting role is responsible for all UK voice and email transactions for bookings, quotations, interline and general enquiries ensuring both individual and departmental interactional and transactional targets are met. These targets include, but are not limited to, productivity, revenue generation and customer satisfaction.

- Create, quote, amend and give routing advice for all cargo booking and quotation enquiries through voice and email channels in line with department KPIs. These include specialist products, for example the transportation of pharmaceuticals, Human remains, high value, or vulnerable shipments.

- Maximise every revenue opportunity though price negotiation, upselling, quote conversation and providing solutions to customers individual needs by working closely with Sales and Revenue Optimisation teams. - Providing exceptional customer service using your knowledge of our network, product and service offering. - Building relationships with customers as you will sometimes speak to the same person several times a day. Alongside the above we're looking for the following to be successful in your application: - Proven Cargo experience working within a similar or sales-based role.

- Outstanding customer service with strong written skills.

- Previous contact centre and/or sales experience would be advantageous.

- An understanding of Cargo Revenue Management.

- Excellent interpersonal, communication and relationship building skills.

- A team player who has strong attention to detail.

- Highly organised with an ability to manage your workload efficiently.

- Persuading and influencing others based on facts and evidence

If the above sounds like you, then we'd love to hear from you! Our customers come from all walks of life and so do our colleagues. Thats why were proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, or religious beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if youd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (Recruitment@fly.virgin.com) feeling confident that weve got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: