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Position Summary:
At Penske, one of our core services is our ability to provide an excellent level of customer experience and satisfaction for our truck rental & leasing, contract maintenance, and repair services customers across 750 locations in the US and Canada. Penske’s successful operations are driven by our regional, district, and branch location leaders.
This role will provide leadership for the Branch and will work with the District Manager to create and execute our business goals and assure that those goals are met by coordinating the efforts of each department. You will monitor results and redirect efforts where necessary to affect a profitable and smooth running branch. This role will work with current customers to ensure a positive customer experience including problem resolution and any related customer satisfaction activities. This position has direct responsibility for the Branch staff and will collaborate with District staff members on a regular basis. You will be a part of the solution to ensure our organizations competitive edge.
Qualified candidates for this role will have at least 5 years of combined sales and leadership experience including ensuring customer satisfaction. Must have prior experience with monitoring and impacting P&L, complete asset life cycle management, and planning for annual business plan.
This position will be located at the Penske facility at 8685 Washington Blvd. Jessup, MD 20794.
Major Responsibilities:
• Talent Management - Branch associate engagement including collaboration among functions, problem resolution, & coaching and developing associates.
• Customer Experience – Satisfactory VOC scores and customer retention rates. Includes any account management activities.
• Operations Management – Ensuring that the Branch meets district goals including any involvement with Fleet / Assets management.
• Financial / P&L Management – Branch P&L performance.
• Other projects as assigned by the manager.
Qualifications:
• Bachelor's Degree preferred. If no degree, equivalent work experience is required.
• 5 years of combined experience in sales and management is required
• Must have intermediate level of skills with the following:
-Asset Management
-Finance & P&L Management
-Talent Management
-Sales-must be familiar with deal strategy
• Experience with managing customer satisfaction is required
• Must have prior experience with monitoring and impacting P&L, complete asset life cycle management, and planning for annual business plan.
• Strong communication skills, both written & verbal are required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
Penske is an Equal Opportunity Employer
Job Category: Operations Management
Job Family: Operations
Address: 8685 Washington Blvd.
Primary Location: US-MD-Jessup
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2401548
Full Time
Consumer Services
$70k-101k (estimate)
05/18/2024
07/17/2024
penske.com
FORT WALTON BEACH, FL
25 - 50
2018
SONNI SANFORD
<$5M
Consumer Services