**Specialty Retail Pharmacy Technician**

Location: Dallas , TX Job Number: 604682

Category: Allied Health

Posting Date: December 17, 2021

Responsibilities Benefits Allied Health at UTSW Responsibilities **$2000 SIGN-ON BONUS for NEW UTSW PHARMACY TECHNICIANS** **JOB SUMMARY**

Reporting to the specialty pharmacy manager, the Specialty and Retail Pharmacy Technician will be responsible for handling a variety of duties at the Specialty Pharmacy and the Specialty Retail Pharmacy located at the Bass Center on UT Southwestern Medical Centers campus in Dallas.

Specialty and Retail Pharmacys job responsibilities include:

* Filling, and processing prescriptions;

* Providing excellent customer service;

* Responding to inbound and outbound refill reminder calls;

* Operating POS and related duties at the pharmacys counter; and

* Records organization.

Specialty Pharmacys job responsibilities include:

* Providing excellent customer service;

* Utilization of the specialty system;

* Coordinating with other staff to provide high customer care;

* Handling billing;

* Obtaining prior authorization; and

* Giving financial assistance.

Shipping job responsibilities include:

* Inventory Control;

* Shipping coordination and communication;

* Accreditation...

**$2000 SIGN-ON BONUS for NEW UTSW PHARMACY TECHNICIANS** **JOB SUMMARY**

Reporting to the specialty pharmacy manager, the Specialty and Retail Pharmacy Technician will be responsible for handling a variety of duties at the Specialty Pharmacy and the Specialty Retail Pharmacy located at the Bass Center on UT Southwestern Medical Centers campus in Dallas.

Specialty and Retail Pharmacys job responsibilities include:

* Filling, and processing prescriptions;

* Providing excellent customer service;

* Responding to inbound and outbound refill reminder calls;

* Operating POS and related duties at the pharmacys counter; and

* Records organization.

Specialty Pharmacys job responsibilities include:

* Providing excellent customer service;

* Utilization of the specialty system;

* Coordinating with other staff to provide high customer care;

* Handling billing;

* Obtaining prior authorization; and

* Giving financial assistance.

Shipping job responsibilities include:

* Inventory Control;

* Shipping coordination and communication;

* Accreditation level pack out for cold chain, etc.;

* Verification of complete shipments; and

* Problem solving.

This is a full-time position with shifts scheduled 8:30 AM to 5:00 PM Monday through Friday. UTSW is proud to offer a comprehensive benefit package that includes:

* Paid (zero premium) medical coverage for employees starting first day

* State of Texas defined-benefit pension plan

* Generous Paid Time Off (vacation & sick leave plus paid holidays)

* On-site child care centers, dependent/elder back-up care and work/life programs

**New UTSW Pharmacy Technicians will be paid a $2,000 sign-on (retention) bonus after completing their first 6-months of new UTSW employment as a full-time Pharmacy Technician at UTSW.*

**EXPERIENCE and EDUCATION**

Minimum of 2 years of experience as a retail pharmacy is required. Previous specialty pharmacy experience is preferred.

Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern is required and national certification with Pharmacy Technician Certification Board (PTCB) is preferred. Current Basic Life Support (BLS) certification with course accredited by the American Heart Association (AHA) or by the American Red Cross (ARC) is required.

High school diploma or equivalent is required.

Excellent organizational and communication skills are a must. Basic computer skills, data entry, filing is essential. Ability to communicate in English (speaking, reading, and writing) is required.

Must have good general health and stress coping ability. Position requires moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc.

**JOB DUTIES**

- Assists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies as allowable by law.

- Answers telephones responding to questions or requests.

- Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions.

- Arranges customer consultations with Pharmacist, when requested.

- Cleans equipment, and maintains all required temperature logs as per corporate Policy and Procedures.

- While completing fulfillment functions, checks medication and administration supply inventory for out-of-date products, removes products from inventory and works with the appropriate resource to record out-of-date products.

- Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy.

- Checks items for appropriate 'shelf life' remaining before expiration.

- Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required.

- Assists with full inventory and cycle counts. Assists with putting away newly received inventory in the appropriate location in the pharmacy.

- Performs related duties as assigned or requested.

- Loads the appropriate insurance plan to the patients profile for adjudication, runs test claims and makes the necessary outreach to the Health Plan (HP) and/or Pharmacy Benefit Manager (PBM) to resolve rejected claims and/or contact patients and/or prescribers to collect additional information or data needed for a successful claim submission (i.e. patient demographics, new insurance information).

- Assist nurses with the prior-authorization process by completing Cover My Meds.

- Places outbound calls to patients or physicians' offices to obtain additional information needed to process the script or to notify of delay in processing script.

- Assists in obtaining new prescriptions if a plan considers selected products appropriate based on patient need.

- Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.

- Provides timely response to patients inquiries by telephone and/or email, consistent with service and quality standards.

- Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.

- Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patients condition.

- Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.

- Ensures that good patients relations are maintained, and patients claims and complaints are resolved fairly and effectively.

- Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.

- Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.

- Complete other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep and work issues.

- Documents information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.

Performs other duties as assigned.

**SECURITY**

This position is security-sensitive and thereby subject to the provisions of Texas Education Code 51.215.

*UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all me