Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

Conducts internal or external fraud investigations and files regulatory reports according to legal requirements while ensuring adherence to all applicable deadlines. Completes interviews with internal and external parties. Performs mitigation and remediation activities while utilizing multiple applications and platforms in support of fraud operation activities to alleviate any potential negative impact to members and/or the organization.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ, San Antonio or Plano, TX, Charlotte, NC or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Provides fraud investigation subject matter expertise through review and update of processes, procedures, analysis of trends, quality review of the team's work and communication of results to management.
• Guides and facilitates team in the development and implementation of key initiatives in fraud investigations.
• Onboards new investigators and serves as a resource to team members on escalated issues and manages the team’s workload.
• Conducts larger fraud investigations of a complex nature of suspected or known criminal activity.
• Conducts interviews, analyzes transaction data and reviews monetary and non-monetary fraud transaction data to detect fraudulent or unusual patterns and trends in support of the investigative process.
• Performs thorough analysis of evidence; assesses veracity of information compiled to include documentary materials, and results of interviews to develop investigative conclusions.
• Utilizes expert knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and best practices in the investigative field to organize investigative results.
• Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution.
• Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames.
• Utilizes expert product and system knowledge within USAA’s Bank to conduct investigations.
• Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is informed of all relevant potential risks.
• Serves as a Bank Custodian to provide testimony in criminal and civil proceedings to the grand jury and/or trial courts as well as files necessary regulatory reports.
• Identifies and resolves issues; identifies appropriate issues for escalation such as fraudulent trends, vulnerabilities causing increased fraudulent activity and/or larger than normal losses.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in financial services, or financial crimes experience to include 3 years of federal/local/state/military investigations.
• Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.
• Proficient in Microsoft Office.
• Previous experience with coaching and providing feedback to others.
• Excellent oral and written communication skills.
• Advanced experience analyzing and interpreting data to identify trends and patterns.

What sets you apart:

• 3 or more years in an operations environment in financial crimes.
• 2 or more years of experience authoring and reviewing Suspicious Activity Reports (SAR).
• 1 or more years of experience in coaching and mentoring a team of investigators.
• CFE certification.
• Demonstrated interpersonal, communication, and collaboration skills.
• Proven ability to proactively identify, address, and manage risk.
• Proven ability to independently conduct analysis and solve problems.
• Demonstrated experience leading small to mid-size teams.
• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $141,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.