Mile High United Way is excited to announce an opening for a Support Specialist, Information Technology. We believe in keeping equity at the heart of our work. That starts from within, including intentional application of diversity, equity and inclusion practices that guide how we operate and work within the communities we serve. Ideal candidates have a personal commitment and connection with our mission, vision, and values as seen in our Annual Reports.

Position Title: Support Specialist, Information Technology
Status: Full-time, non-exempt
Salary: An amount of $23.00/hourly ($47,840.00 annualized)
Benefits: Our benefits package includes 100% employer-paid premiums on employee only health, dental, and vision plans; 3-6% employer contributions to 401(k); FSAs, employer-paid life/AD&D/LTD insurance; generous PTO, EIB, and holiday benefits; paid parental leave; paid sabbatical leave; EAP; tuition reimbursement program; summer flextime schedule; professional and growth and development opportunities; discounted pet insurance; inclusive bereavement leave; free underground parking; and free electric vehicle charging station.
Location: Based out of our Denver office at 711 Park Ave W, Denver, CO 80205. 5 days/week in office
COVID-19 Vaccination: Providing your COVID vaccination card is optional.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected hourly pay rate for this position is $23.00/hourly ($47,840.00 annualized). In an effort to increase equity and to avoid unfair bias historically associated with salary negotiations, we do not participate in salary negotiations outside of this stated starting salary range.

How You'll Help

Responsible for providing technical and customer support for PCs, VOIP cloud phone system, peripheral equipment, and various software support. This position is a full-time in-person position, where there bulk of the staff has multiple remote days during the week.

Essential Responsibilities

• Support desktops, laptops, workstations, printers, including troubleshooting, application installation, initial setup, physical moves, upgrades, protection from virus and spyware.
• Perform cell phone and soft phone administration, providing support to local and remote locations.
• Supporting all our internal communication (Microsoft Teams, Email, Intranet).
• Supporting software and account creation.
• Manage trouble ticketing system and inventory system.
• MFA/2FA Support.
• Perform end-user orientation and training on IT supported applications, equipment, and policies for new and existing employees.
• Junior level server administration.

Additional Responsibilities

• Help and learn to manage MHUW IT network, including security, architecture, design, hardware maintenance, server administration, server application administration and documentation.
• Help perform backup and restoration of data.
• Assist with designing, implementing, and maintaining project plans for business continuity and disaster recovery.
• Help with facilities maintenance/operations tasks as requested.

What You'll Need: Education, Experience, and Skills

• Experience with desktop support in Microsoft environment (Microsoft 365, Current Windows Versions)
• Experience with support of network printers, scanners, and copiers
• Experience in Vonage VOIP administration
• Experience with support of Smart Phones (iPhones & Android)
• A Certification preferred
• Associate degree in Computer Science OR equivalent experience
• Excellent written, oral, and strong interpersonal communication skills
• Strong analytical skills that includes working directly with all levels of staff to determine sound solutions for business requirements
• Well-organized, with the ability to handle multiple priorities
• Pro-Active work, seeing an issue and working to resolve the issue before it becomes a problem or a security risk
• Proven ability to adapt to changing business needs in a dynamic environment
• Committed to training and staff development as part of organizational culture
• Strong customer service values
• Desire to give back to the community through commitment to Mile High United Way's mission
• Strong team-based problem solving skills
• Ability to work independently within a team environment
• Ability to present instruction and explanations to non-technical users
• Ability to handle complex assignments, operate under time and work volume pressure
• Good working knowledge of common desktop applications

Computer Skills:

• Advanced skills in Microsoft Office 365
• Computer Imaging Practices
• Browser Support (IE, Firefox, Chrome)
• Windows OS including Server
• Applications (Salesforce, InContact, AntiVirus)

Working Environment: Office Environment

Physical Activities: Ability to lift 40 lbs, ability to operate a computer for extended periods.

Ready to apply? If you are on Mile High United Way's website, you can apply by completing the information in the "Apply Now" box. If you're on a job board, you can apply through the job board or by visiting the Careers page of our website.

This posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mile High United Way is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

Mile High United Way does not charge applicants for any step in the hiring process, nor do we request any financial information until the time of hire.

We will endeavor to make reasonable accommodations for otherwise qualified applicants who have disabilities which hinder their ability to complete the application process. Please contact us at 303-433-8383 to request accommodation in the application process.

We use e-Verify to verify the identity and employment eligibility of all persons hired to work.