OVERVIEW
In collaboration with the Store Manager, the Associate Store Manager supports the operations of the store with an emphasis on delivering an engaging and inspiring retail experience. The Associate Store Manager fosters an environment of continual development to create a culture of excellence, creativity, collaboration, innovation, and trust.
RESPONSIBILITIES
Brand Experience

• Acts as a brand representative reflective of the company values; collaborates with store leadership and the visual team on the creation of an engaging visual experience that appeals to the UO customer
• Supports the Store Manager to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions

Leadership Team Management

• Takes an active role in recruiting, hiring, and retaining a diverse and engaged team; takes responsibility for own development and professional growth
• Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
• Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths

Visual Business Operations

• Sustains daily operating standards by taking an active role in assessing sales, supporting the Store Manager in staffing and managing payroll to facilitate an effective daily schedule
• Increases store sales through a strong level of customer service, business and key metric analysis, and the application of observations to maintain stock levels and optimize product flow
• Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact display, merchandising, and outfitting
• Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to mitigate risk and support the profitability of the store

Communication Relationships

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
• Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team
• Provides global insight related to the customer experience and provides feedback and suggested solutions to Store Manager

QUALIFICATIONS

• Passion for UO brand
• 3 years store leadership experience
• Strong understanding of merchant process and ways it impacts the business
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company's Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.
Benefits Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more.
Los Angeles City applicants clickhereand San Francisco applicants clickhere to view Fair Chance Ordinance.
Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.