POSITION: Lead Security Operations Center Analyst (Direct-Hire, Permanent)

LOCATION: Phoenix, Arizona 85027 (4 days onsite per week)

COMPENSATION:

• Base Salary: $130,000 per year base salary to start.
• Bonus: 20% annual bonus
• Total Comp: $156,000 (Year-1)
• Misc: Outstanding Benefits Packages and PTO!

SUMMARY & OVERVIEW:

The SOC Lead is a senior-level position within the Security Operations Center, providing leadership and mentorship to a team of security analysts delivering best-in-class security monitoring for Cyber Security operations. The SOC Lead will play a crucial role in leading and managing our Security Operations Center, overseeing a growing team of skilled analysts, and ensuring the effective detection, response, and mitigation of security incidents. The successful candidate will bring a combination of technical expertise, leadership skills, and a strategic mindset to enhance our organization's overall security posture. The SOC Lead is responsible for advanced security monitoring through triage, investigation, communication, and reporting. This position is a full-time opportunity for an individual with prior, hands-on experience working in a multi-site, Contact Center focused environment. In this role you will be responsible for proactive and reactive security and network monitoring of all internal and external network, application, and hardware environments. You will utilize analytical and problem-solving skills to identify, triage, and escalate issues to security engineers, network specialists, system engineers, and local helpdesk technicians. You will be working within a group of highly motivated Information Technology and Cybersecurity professionals committed to keeping our company and customers safe and secure.

QUALIFICATIONS & EXPERIENCE:

• 7 years of hands-on technical security experience.
• Proven experience in a leadership or supervisory role within a SOC environment.
• Ability to investigate and evaluate network traffic, read, and interpret logs and packet captures.
• Advanced experience with threat hunting.
• Cutting-edge knowledge of current threats, vulnerabilities, and recent cyber-attacks.
• In-depth knowledge of cybersecurity principles, best practices, and emerging threats.
• Strong understanding of network protocols, systems, and security technologies.
• Expert-level experience with SIEM platforms, intrusion detection/prevention systems, and other security tools.
• Certifications such as CISSP, CISM, or equivalent are a plus.

JOB RESPONSIBILITIES:

• Lead and supervise the SOC team, providing guidance, support, and mentorship to analysts.
• Manage day-to-day operations, ensuring optimal performance and adherence to established procedures.
• Perform threat hunting and investigations based on log data and provide the results of the analysis to management.
• Write scripts to query systems for security purposes using PowerShell or Python.
• Coordinate and lead incident response efforts, collaborating with internal and external stakeholders.
• Foster a culture of continuous learning and improvement within the SOC team.
• Contribute to the development and enhancement of SOC policies, processes, and procedures.
• Provide regular reports on SOC performance, incident trends, and key metrics.
• Provide strategic input into the development and evolution of the organization's overall security strategy.
• Be a technical and thought leader driving automation, analytics, and operational efficiencies.
• Collaborate with other cybersecurity and IT teams to enhance the organization's security posture.
• Open and track support tickets with external vendors including telco and network carriers.

Compensation:

$130,000 - $156,000

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.