Req #: 225252 Department: UWMC MONTLAKE - EMERGENCY DEPARTMENT REGISTRATION Job Location: UW Medical Center - Montlake Posting Date: 08/09/2023 Closing Info: Open Until Filled Salary: 75% of $3,294 - $4,711 per month Other Compensation: Union Position: Yes Shift: Evening Shift Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Shift Detail: Friday, Saturday, Sunday, 1930-0600
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
Become part of our team, and join our mission to make life healthier for everyone in our community.
UWMC MONTLAKE'S EMERGENCY DEPARTMENT - REGISTRATIONhas an outstanding opportunity for aPART TIME 75% FTE, EVENING SHIFT, PATIENT SERVICES SPECIALIST 2.
The Patient Services Specialist 2 (PSS-2) will under general supervision of the Emergency Department Supervisor or designee, has primary responsibility for scheduling clinic appointments, processing lab requests and specimens, and clerical duties in support of the unit.
Under general supervision, the primary responsibilities of the Patient Services Specialist 2 (PSS-2) include:
PRIMARY DUTIES:
Facilitate patient admissions, transfers and discharges.
Assemble patient chart for admission, transfer, or discharge.
Maintain medical records in a usable format, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements.
Obtain from and return records to Patient Data Services.
Process requisitions for patient procedures, tests, or exams.
Communicate other departments' readiness for patient procedures, tests, or exams and facilitate appropriate transportation and paperwork.
Coordinate transportation to and from other facilities for special procedures, tests, or exams.
Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the Operations Supervisor.
Access computer systems in order to obtain patient data and perform clerical functions.
STANDARDS OF PERFORMANCE:
Be able to recognize priority information and duties, respond appropriately and maintain patient safety and smooth unit operations.
Accurately schedule clinic appointments.
Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, speak in a confident, friendly manner that conveys a positive reception.
Direct calls to appropriate staff in a timely manner.
Receive, record, and distributes accurate patient information and diagnostic results to appropriate staff.
Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception.
Effectively command medical terminology and pharmacology.
Complete annual review requirements (fire/safety, infection control, and other as appropriate).
Accurately process lab specimens.
STANDARDS OF DAILY PRACTICE:
Participates in the development/testing/implementation of new organizational systems for the unit or
department.
Identified by others as exceptional in coordinating/prioritizing, delegating and multi-task
orientation; performance reflects extra care and attention.
Follows up on projects, orders and/or requisitions to ensure completion.
Acts as a resource for staff.
Acknowledged by other staff to be a role model in courteous communication (in-person, telephone,
etc.) with health care team members, visitors, patients, and family.
FUNCTION AS MEMBER OF HEALTHCARE TEAM:
Participate in the development/testing/implementation of new organizational systems for the unit or department.
Identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention.
Follow up on projects, orders and/or requisitions to ensure completion.
Act as a resource for staff.
Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with healthcare team members, visitors, patients, and family.
Acknowledged by staff as an expert in unit and Medical Center services and how to access them.
SAFETY AND RESPONSE TO EMERGENCIES:
Participate in interdepartmental efforts to facilitate a safe environment.
Understand and follow hospital and departmental protocol for emergencies and disasters.
Take immediate action to address environmental, equipment or engineering issues that present a potential safety risk.
Function within safety, infection-control, emergency and equipment guidelines.
ADVOCACY AND HUMANISTIC CARE:
Demonstrate dignity and respect for the values, lifestyles, age, spiritual needs, and/or cultural diversity of other staff members, patients, family, and visitors.
Act as an advocate for patients and families through such activities as assisting them with locating appropriate staff to address their concerns and safeguard patient's privacy and confidentiality.
Patient always take precedence over tasks. Ask patient at end of contact if there is anything else the patient needs.
Provide additional service for those who have been inconvenienced or who may need special assistance. Contact Patient Relations office when appropriate.
Report when illegal/unethical/unprofessional practice of another member of the health team occurs.
Demonstrate awareness of age-specific competencies when interacting with patients and family.
COMMUNICATION AND TEAM BUILDING:
Promote and contribute to the development of teamwork in the service and working relationships between the service and other departments and disciplines.
Maintain a professional manner at work.
Represent the unit in divisional and/or hospital committees and meetings.
Demonstrate reliability in work attendance.
Wear appropriate professional attire and UWMC identification; maintains acceptable personal hygiene.
Practice cost containment by ordering and using forms and supplies in a cost-effective manner.
QUALITY ASSESSMENT AND IMPROVEMENT:
Participate in and support quality assessment and improvement activities.
Maintain/improve knowledge and skills related to medical terminology, policies/procedures and medical center services.
PROFESSIONAL DEVELOPMENT/SKILLS:
Demonstrate responsibility for own professional growth through pursuit of work-related experiences and education opportunities.
Respond positively when learning needs are identified and accept responsibility for seeking education.
Attend and participate in professional development opportunities (in-service) and continuing education programs that directly affect practice and improve unit operations.
Maintain and enhance computer skills to provide accurate and timely workflow.
REQUIREMENTS:
High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.