Overview

We are University of Utah Health. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Overview:

• Provides assistance and information to incoming patients, visitors and staff to facilitate their entrance to and exit from the hospital.
• Provides valet parking services for hospital patients and visitors, assists with traffic control in hospital parking areas, and maintains accurate documentation regarding valet parked vehicles.
• The position has no responsibility for providing patient care.

Benefits:

• Save 50% on Tuition (Tuition reduced for eligible employees attending the University of Utah)
• Health Coverage, Dental Coverage, Life Insurance
• Retirement
• Paid Time Off
• 11 Paid Holidays per year

Corporate Overview: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.

How to Apply:

• Submit your application online at employment.utah.edu 
• Upload most recent up dated resume with work history and experience.

Responsibilities

• Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.
• Assists patients with mobility challenges to and from appointments through the use of wheelchair assistance or golf cart escorts.
• Updates wayfinding signage and assists patients with directions to and from clinic visits.
• Assists patients with access to public transportation and pick-up and drop-off for taxi and ridesharing transportation.
• Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.
• Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
• Coordinates with Parking Services and Security to patrol and enforce patient and visitor parking areas.
• Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
• Maintains metrics to track traffic congestion and other data points to assist in planning for space efficiency.
• Directs self-parking visitors into open stalls during times of high volume.
• Facilitates traffic both inside patient parking areas as well as on University owned roads, whether by directing traffic or coordinating with outside agencies for control.
• Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
• Ensures a clean and safe environment at the hospital entrance and inside patient terraces, including: addressing lighting, removing debris and clearing ice and snow from walkways.
• Uses the Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.
• Participates in process improvement to refine traffic control and parking models that better facilitate access to the hospital.
• Acts as a liaison with Security, Campus Police, Emergency Management and Facilities and Engineering to secure access and ensure safe egress in times of emergency

Knowledge / Skills / Abilities

• Ability to display active listening and verbalize empathy.

• Ability to quickly learn new procedures and processes.

• Able to prioritize and multi-task in a fast paced environment.

• Ability to develop relationships with patients, guests and coworkers.

• Have knowledge of HIPAA regulations to ensure patient information is guarded and respected.

• Ability to drive a manual transmission vehicle.

Qualifications

Qualifications

Required

• Current, valid state issued driver's license at time of hire with no moving violations in the preceding two years (some exceptions may apply).

Qualifications (Preferred)

Preferred

• Ability to drive a manual transmission vehicle.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects. This position may stand for sustained periods of time and/or walk for long distances moving from one area to another. This position is subject to outside environmental conditions.

Physical Requirements