University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements, visit the Penn COVID-19 Response website for the latest information.
Posted Job Title
Manager, Clinical & Research Operations - Center for Clinical & Translational Research, Penn Dental Medicine
Job Profile Title
Manager B
Job Description Summary
The Manager, Clinical & Research Operations position will manage clinical and laboratory operations for research studies and projects.
Ensures the accurate execution of research protocols in accordance with best clinical practices, HIPPA, and other federal/institutional requirements, as well as meet obligations to patient/subject, Principal Investigator, research team and the sponsor(s). Directly interfaces with patients/subjects, the Principal Investigator, and study team in support of the clinical trials.
Job Description
CLINIC OPERATIONS: Supervise clinic operations of study visits; including, but not limited to: monitoring and ensuring efficient patient/subject scheduling and preparations; manage inventory of study-related supplies; lead and manage clinical practice team of research hygienists, dental assistants and research assistants with a focus of ensuring smooth and efficient operations.
RESEARCH OPERATIONS: Collaborate and support clinical research coordinators in the conduct of study visits which including: participating in the informed consent process; recruiting potential subjects through review of medical records, physician referrals, advertising, and direct patient contact; assisting in the screening and enrollment of subjects; organizing and running study visits; performing study assessments and procedures as appropriate based on training and education; and assisting with the collection, preparation, shipment, and/or storage of biological materials using universal precautions.
RESEARCH SUPPORT: Support in recording of study data, and record, update, edit, and maintain confidential information onto paperwork or web-based forms in a neat, accurate, and timely manner; follow-up with items and patients/subjects as part of research study. Participate in study administrative activities, including active engagement participation in study meetings and assisting with the maintenance of complete and accurate subject charts, case report forms, study logs, hospital records from patient screening through final follow-up, and other essential documents.
FINANCIAL SUPPORT: Assist with collecting patient payments, releasing payments to subjects for their participation in research studies, and preparing billing statements. The position will also review payment records and reconcile discrepancies; ensure treatment corresponds to fee charges and payment received; notify patients regarding overdue payments; rearrange payment schedules.
SAFETY & COMPLIANCE: Support quality control and quality assurance processes related to the study; implement study quality assurance and quality management plans; review study records, including study charts, case report forms, informed consent forms, and other essential documents, for accuracy and completeness; identify and seek appropriate correction of any errors or omissions within the study records; draft reports of quality assurance activities and provide such reports to the appropriate parties; assist in the development and implementation of corrective action plans as necessary. Train research coordinators and dental professionals on infection control including room set-up, break-down, and sterilization of medical/dental instruments.
Perform other job duties as required.
QUALIFICATIONS & REQUIREMENTS
Bachelor's degree and 2- 3 years related experience in academia, health care field, or other comparable combination of education, training and experience.
Background in dental assistance, dental hygiene or dentistry is preferable. Proficiency in using various Microsoft Office applications such as World, Excel, Access, Power Point and Outlook. Familiar with Internet applications.
Effective verbal and written communication skills and strong analytical, organizational and interpersonal skills. Ability to work within a team environment as well as independently. Commitment to continuous learning as required by department administration. Ability to make decisions independently. Ability to manage time, multi task and prioritize work. Ability to identify, analyze and solve problems; ability to work well under pressure.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
School of Dental Medicine
Pay Range
$43,919.00 - $66,183.00
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay