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For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.
Yorktel is currently seeking an On-Site AV Technician who will be based at the customer's headquarters, location in Chicago, and will look after all Cisco Audio Visual equipment configuration, Cisco Webex Control Hub configuration and potentially Crestron/Microsoft MTR technology at that location as well as other customer sites (remotely). They will interface directly with the customer to ensure complete user satisfaction in their collaboration experience. The AV Technician will be available 5 days a week, Monday through Friday, during regular customer business hours and will be expected to be on-site at customer headquarter building or work remotely if building conditions do not allow employees on-site.
This position reports directly to the dedicated client Service Delivery Manager. This position will complete tiers 1-3 troubleshooting of any non-functional AV equipment, assist in the set-up and support of high level multi room events, escalate any technical issues found in the rooms and conduct break fix accordingly, assist in the preventative maintenance checks, provide basic training of equipment to client personnel, service & RMA endpoints for maintenance issues and resolution. The AV Technician will be expected to maintain awareness of changes in the environment and to leverage training opportunities to remain current on the technology stack and to be on the lookout for emerging capabilities or features that may benefit the customer.
Roles & Responsibilities:
This position will directly own responsibility for endpoint success in the designated region to include software updates, firmware upgrades, onboarding, testing, and end user training. This position will also be expected to communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to keep all parties up to date on the resolution of customer issues.
This position requires the ability to resolve customer issues and will be expected to escalate any issues to management or tier 3-4 resources that are above the capabilities of the position or may be potentially sensitive. This position has no direct leadership or supervisory responsibilities, although it will entail a high level of interoperability with the Yorktel management, VNOC, and peers, at times giving direction to them to assist in and resolve issues.
Skills & Abilities:
Education & Experience:
Physical & Additional Requirements:
Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
Full Time
Durable Manufacturing
$50k-66k (estimate)
03/31/2024
05/29/2024
yorktel.com
EATONTOWN, NJ
200 - 500
1985
Private
RONALD GABOURY
$50M - $200M
Durable Manufacturing
Yorktel provides visual communication services for government agencies, financial firms, educational institutions and the healthcare industry.