Why Work Here?

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation.

Additional information on USF programs can be found at: https://www.usac.org/about/

Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting healthcare providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission. We are currently seeking a dynamic and collaborative professional to serve as Manager of Program Management.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the responsibilities of the Manager of Program Management will manage of project portfolio, oversight of project execution, and development of a team of Assistant Program Analysts, Program Analysts, and Senior Program Analysts.

Responsibilities

1. Supervise staff dedicated to program design, verification, implementation, funding and disbursement processes.

2. Supervisor tasks that include, but are not limited to:

• Developing performance metrics
• Developing and updating compliance procedures
• Evaluating staff performance
• Providing training, guidance, and oversight to staff
• Establishing task priorities and schedules
• Managing staff projects
• Communicating program updates in an oral or written format

3. Resolve issues related to program rules and procedures.

4. Develop, revise, and enhance processes and procedures related to program design, implementation, funding, and disbursement.

5. Streamline and align processes and procedures among programs.

6. Ensure program quality to mitigate waste, fraud, and abuse within the program.

7. Cross-train staff with other program teams.

8. Work with IT to develop and enhance program technology.

9. Establish relationships with internal and external stakeholders to deliver outreach products.

10. Excellent analytical and proven problem-solving skills.

11. Excellent verbal and written Communication Skills.

12. Experience managing people.

13. Experience process improvement.

14. Finance Accounting and Audit background a plus.

15. Other specific duties as assigned.

About You

The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of the High Cost:

• Possess Bachelor’s degree from an accredited institution in a related field.
• Minimum of 5 years of project/program management experience, including scoping timelines/project plans, participating and or leading cross-functional teams, and owning deliverables.
• Minimum of 3 to 4 years of experience of direct management or technical leadership
• You have 5 to 7 years of experience performing duties similar to those listed above.
• Ability to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
• Excellent analytical and proven problem-solving skills.
• Demonstrate strong interpersonal skills and have strong verbal and written communication skills with the ability to work in high-pressure situations.
• Proficient in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio)

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.