The Communications Specialist Coordinates all requests for service for the Air Care Team, the hospitals air ambulance helicopter service and the Emergency Transfer Center.

Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100 primary care practices and more than 60 outpatient facilities that span Floridas east to west coasts and beyond. Collectively, we provide care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. Orlando Health Is Your Best Place to Work is not just something we say, its our promise to you.

Essential Functions Performs primary flight following duties for all Air Care Team aircraft. Communicates with all flight crew as needed relaying important information to ensure safe flight and increase situational awareness. Provides the safe conduction of all flight operations for all heliports, FSEDs, and Bases affiliated with the Air Care Teamlocated on Orlando Health campuses both visually and via radio when applicable. Coordinates all ground medical communications for APH team. Coordinates all critical care ground medical communications for ORMC, and all Orlando Health (OH) facilities. Coordination of interfacility transport of patients within the OH system/network. Answers incoming requests for service and coordinates operations for both the Air Care Team and Emergency Transfer Center utilizing multiple telephones, computers, mapping software, radios, flight application(s), dispatch software, and other technology/software as required. Facilitates all requests for physician acceptance to Orlando Health hospitals via the Emergency Transfer Center (ETC). Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner. Functions as a team member in all respects of the Air Care Team and ETC Team. Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests for air medical and critical care ground services. Operates the phone system to coordinate transfer and transport communication process. Collaborates with physicians and healthcare team to facilitate transfer and transport requests. Other Related Functions Enters flight information into the programs database systems. Collects and finalizes patient transport records and admission records following each patient flight and forwards to Health Information Management and vendors billing service.

Education/Training High School Graduate or equivalent. Medical Terminology course; or State of Florida EMT license may be substituted in lieu of course Licensure/Certification None required CFC certification preferred Experience Two (2) years of experience in clinical healthcare setting; or A State of Florida EMT license may substitute for up to one (1) years of the required experience.