Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Optum seeks a Patient Safety Organization (PSO) Program Manager, whose responsibilities will include supporting development of processes and protocols in furtherance of the PSO’s mission of promoting patient safety. The Program Manager will support and partner with leaders at medical groups nation-wide, working closely with medical and clinical staff across Optum Health.
You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.
Primary ResponsibilitiesThe Patient Safety Organization (PSO) Program Manager is responsible for:
* Administration of the PSO in collaboration with and at direction of the Director of Risk Management
* Maintenance of agreements with providers for the services offered by the PSO
* The development and implementation of processes and protocols for Optum’s PSO, including managing the PSO in support of its mission of improving patient safety
* Coordinating patient safety activities of the PSO, and ensuring that such patient safety activities are consistent with the needs of contracted providers and designed to improve health care quality and patient safety
* Support reporting of PSO data and trends
* Communicating with providers contracted with the PSO regarding the PSO’s patient safety activities, analysis, and recommendations
* Support development of patient safety initiatives that address identified gaps in performance or improvement opportunities
* Ensuring compliance with, and carrying out, the requirements of the PSO’s policies and the Patient Safety and Quality Improvement Act and its implementing regulations (“Patient Safety Act”)
* Engaging health care expertise as needed for performing the patient safety activities of the PSO
* Consulting with organizational legal counsel as needed for the operation of the PSO and its compliance with the Patient Safety Act and other applicable laws and regulations
* Collaborating with and offering guidance to providers in the development and deployment of their patient safety activities, including the management of their Patient Safety Evaluation System
* Performing duties in accordance with UHG/Optum enterprise values, policies, and procedures
* Handles other PSO-related duties, as needed
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* Certification or licensure as a medical professional (e.g., registered nurse)
* 3 years working in patient safety, healthcare quality, or risk management experience with an emphasis in Program Administration or Program Management
* Experience with and understanding of Just Culture, Safety Science, Quality and Process Improvement, including High Reliability Organization (HRO) Principles
* Understanding of the Patient Safety Act and its requirements for PSOs
* Professional presentation experience, including experience presenting to senior leaders
* Ability to travel occasionally up to 10%
Preferred Skills:
* CPHRM, CPHQ or related certification
* Patient Safety Organization experience
* Sound foundation in Human Factors analysis and engineering
Competencies:
* Ability to work alongside all levels of organizational staff and leadership
* Excellent communication skills (written and verbal)
* Demonstrates and promotes the tenets of a Just Culture
* Ability to prioritize and manage concurrent initiatives
* Reliable, experienced professional, able to function with minimal supervision
* Effective in building relationships with and understanding the perspectives of others
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
•All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.