The Success Coach works one-on-one with a participant in a collaborative process to help identify and achieve goals. A Success Coach strives to serve the client, keeping the participants in the driver’s seat, and being aware that clients are the experts on their own strengths and perceived challenges ahead. Success Coaches are just one member of the team that includes financial counselor and other support systems identified by the Launch Point program. The Success Coach is often-times the primary contact for the client and is responsible for enrollment of participants into the program after an employee referral.
The Success Coach will be responsible for obtaining all necessary signed documents to establish eligibility, assessing client needs, guiding clients in goal setting around core areas of service, referring client to needed partners or providers in the community, and updating progress in the shared database until the client exits the program.