NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital – Brooklyn, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Patient Services Associate.
In this role, the successful candidate Manages bed availability and places patients in beds using the Electronic Health Record (EHR) system in accordance with departmental policies and procedures. Partners with staff from Emergency Departments, inpatient units, Post-Anesthesia Care Units and procedural areas to safely place patients.

Job Responsibilities:

• 1. Perform bed placements and functions in a responsive manner, responding to all callers with the aid of the Electronic Health Record (EMR), approved protocols, established patient care protocols and healthcare information.
• 10. Other duties as assigned by a supervisory staff.
• 9. Exhibits excellent customer relationship skills including telephone and personal contact with all CTC key stakeholders (i.e. Medical Directors, Transfer Center nurses, physicians and their office staff, callers, etc.)
• 8. Stays up to date with all departmental procedures, policies and communications to ensure adherence of appropriate process for final referral resolution.
• 7. Works directly with CTC RN Coordinator to ensure timely bed assignments for transfers.
• 6. Leads the daily bed huddle(s) and effectively communicates resources and issues appropriately.
• 5. Prioritize bed placement in collaboration with key stakeholders and other hospital teams.
• 4. Accurately inputs/updates information into EHR.
• 3. Accurately completes electronic patient placement notification to support safe patient placement.
• 2. Evaluates bed availability and places patients in the requested level of care. Monitors bed planning and communicates changes in bed status to team members throughout the day.

Minimum Qualifications:
To qualify you must have a One year of call center experience. Excellent telephone manner and use of professional vocabulary.
Strong problem-solving, multi-tasking, analytical/critical thinking and conflict resolution skills.
Ability to establish and maintain collaborative and effective working relationships.
Ability to communicate effectively in oral, written and electronic formats (i.e. email, electronic medical record, etc.).
Ability to function calmly in a stressful situations and fast-paced environment.
Positive, enthusiastic, customer-service oriented personality.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, etc.).

Preferred Qualifications:
Associates Degree
Knowledge of EHR.

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital- Brooklyn's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $53,819.70 - $54,859.71 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here