Job Title: Dell Experienced Computer Repair Technician

Why Join Us:

• Competitive hourly pay with bonus and commission opportunities
• Comprehensive benefits package including Life, Vision, Dental, Health Insurance, and Paid Vacation
• Career advancement opportunities within a dynamic and growing company

Salary: Hourly pay, starting at $16 - $17 per hour uncapped bonuses and commissions, with the potential to earn approximately an extra $800 per month through bonuses and commissions.

Responsibilities:

• Identify and resolve hardware and software problems efficiently, specializing in Dell computer systems
• Provide timely solutions to technical issues faced by customers, ensuring minimal downtime
• Explain complex technical concepts related to Dell systems in a simple, non-technical manner
• Offer recommendations for problem resolution specific to Dell products
• Provide repair and replacement estimates to customers, maintaining transparency throughout the process
• Ensure that all repairs meet or exceed Dell's quality standards
• Maintain accurate records of repairs and fixes for future reference and quality assurance purposes
• Greet customers warmly and maintain a positive work environment
• Answer phone calls professionally and courteously, addressing customer inquiries and concerns promptly
• Exceed customer expectations by delivering superior service tailored to Dell products
• Keep track of all Dell devices and safeguard store stock effectively
• Utilize the point-of-sale system to maintain real-time customer information and repair status for Dell products
• Set up Dell hardware, install and configure software and drivers according to Dell specifications
• Maintain and repair Dell technological equipment and peripheral devices with precision

Qualifications:

• Proven technical expertise in repairing Dell hardware and software
• Proficiency in Microsoft Office suite
• Experience in soldering preferred but not required
• Familiarity with internet security and data privacy principles as they relate to Dell systems
• Outstanding customer service skills with a focus on customer satisfaction
• Strong written and oral communication abilities
• Exceptional organizational skills with attention to detail
• Maintain cleanliness of the store at all times to uphold professional standards

Preferred Qualifications:

• A Certification or equivalent
• Wise Certification or similar industry-recognized certifications
• Experience repairing electronics, smartphones, PC/MACs, and game consoles
• Technical degree or certification in Electronics or Consumer Electronics
• Previous experience working at a retail electronics store, preferably with Dell products
• Flexibility for variable retail schedules
• Ability to pass background checks including criminal record, driving record, and drug test screening
• Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

On Demand Services LLC dba uBreakiFix by Asurion is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.