ASM Global is the world's largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centers, entertainment districts, theaters, amphitheaters, and equestrian and recreational centers. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.
Position Summary:
The Facilities Security Dispatcher is responsible for the safety and security of ASM Global Oakland patrons, employees, and assets. Additionally, responsible for the performance and conduct of all Facility Security Officers at the Oakland Arena and Oakland-Alameda County Coliseum.
(Annual Salary $66,560.00) Valid California Guard Card Required.
Duties and Responsibilities:
Responsible for the quality of the performance, conduct and effectiveness of the entire facility security team as a cohesive unit assigned to the site.
Direct and monitor the performance of facility security officers.
Perform inspections at the start of each shift to ensure the professional appearance of the entire facility security team assigned, and that each security guard is mentally and physically ready to perform the role up to the standards established.
Manage the quality and accuracy of the all daily activity reports/logs and incident reports generated at the site by reviewing the information against security camera footage, then making amendments or adjustments if needed.
Determine the threat level of any issue/incident and decide immediate plan of action and direct security team appropriately.
Contact law enforcement partners to obtain relevant information on issues within the surrounding community to understand the impact on the stadium and decide appropriate actions to be taken by security team.
Communicate any relevant issues/threats to the Facility Security Manager and inform how the issues are being dealt with/handled, or actions taken.
Responsible for staying informed and enforcing appropriate security protocols, procedures, and security protocols, procedures ad security measures.
Attend security briefings and constantly review SOP for security department to ensure compliance.
Adhere to and enforce the Security Department's Prime Directives. Comply, implement and adhere to all legal and ethical instructions given by Security Management team.
Maintain proper staffing levels and daily post rotations.
Responsible for the security and proper control of the lost and found items turned into the Security Department at the assigned gate.
Other duties as assigned.
Required Qualifications :
A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred).
A minimum of 3-5 years of related work experience
Ability to effectively manage crises and work under pressure without loss of composure; exhibit maturity by making sound judgments.
Must have a California Driver's License
Ability to accept responsibility for the performance and conduct of the entire facility security team assigned to the site.
Ability to exhibit leadership qualities, motivate staff and lead by example; maintain good business relations with all the employees and managers.
Ability to memorize, recollect and quickly retrieve relevant information.
Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
Ability to lead and participate in departmental and company-wide meetings and trainings.
Ability to maintain patron, employee, and company confidentiality.
Ability to supervise effectively, fairly and efficiently.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor .
Please ensure you apply through the ASM Global career site .